AZELLE ROSE TEODORO
Bocaue, Bulacan
Summary
Proven Sales Support Representative with a track record of enhancing customer satisfaction and increasing revenue. Adept in multitasking and leveraging computer literacy to streamline operations. Excels in team collaboration and goal-oriented strategies, significantly improving product understanding and customer loyalty.
Experienced with optimizing sales support functions to enhance team productivity. Utilizes strong interpersonal skills to build and maintain customer relationships. Track record of providing timely and efficient support to sales teams, ensuring seamless operations.
Overview
11
11
years of professional experience
Work History
Technical Sales Support Representative
Task Us
02.2022 - 10.2024
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Responded to customer inquiries for scheduling of installation, sales appointments and order status follow-up.
- Collaborated with sales team to develop targeted strategies, increasing overall revenue.
- Educated customers on features of ordered merchandise to promote understanding, resulting in reduction in calls to customer support line.
- Assisted in the launch of new products, successfully marketing them to target audiences.
- Developed strong rapport with customers by maintaining regular contact through phone calls or emails.
Customer Service Cum Human Resources Specialist
Transcom Worldwide Philippines
09.2017 - 05.2020
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Enhanced employee satisfaction by implementing regular feedback mechanisms and addressing concerns promptly.
- Developed and maintained up-to-date database of employee records, ensuring compliance with legal requirements.
Customer Service Representative
Expert Global Solutions Inc.
11.2016 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Retail Sales Associate
The Body Shop
12.2013 - 12.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Business Administration
Cosmopolitan College of Commerce And Technology
Brunei Darussalam09-2011
Skills
- Goal-oriented mindset
- Team player
- Multitasker
- Efficient
- Computer Literate
- Productive
Accomplishments
Awarded as a consistent Top Performer
Achieved Perfect Attendance
Consistently scored 90% above on customers feedback
Languages
English
Advanced (C1)
Malay
Intermediate (B1)
Mandarin
Beginner (A1)
Timeline
Technical Sales Support Representative
Task Us
02.2022 - 10.2024
Customer Service Cum Human Resources Specialist
Transcom Worldwide Philippines
09.2017 - 05.2020
Customer Service Representative
Expert Global Solutions Inc.
11.2016 - 01.2017
Retail Sales Associate
The Body Shop
12.2013 - 12.2015
Business Administration
Cosmopolitan College of Commerce And Technology
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