Azekiel Jude Magno

Cognizant Technology Solutions (Rank 185 in FORTUNE 500) The multinational tech corporation provides businesses with consulting and support for IT and business-related problems.

• Global Operations Trainer for Waze Mobile Ltd. (Subsidiary of Google LLC)
• Conducted product training in class and online courses including change management processes to improve operations and key learning opportunities.
• Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Employed job analysis in accordance with principles of instructional design to create effective training programs.
• Prepared documentation for business analysts and updated client data.

• Product Support Analyst for Waze Mobile Ltd. (Subsidiary of Google LLC)
• Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
• Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
• Led projects and analyzed data to identify opportunities for improvement.

Automatic Data Processing (Rank 208 in FORTUNE 500) ADP provides services and software for businesses to help streamline human resource management, payroll, tax services, and benefits for workers.

• Served as the primary resource for assigning clients to all Project Mangers. This includes performing routine quality evaluations on projects to ensure that all client and management objectives are met.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Set and adjusted to schedules to maintain optimal coverage and service levels.
• Produced and updated documents, reports and tracking spreadsheets using Microsoft Excel and Visual Basic.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Designed a Macro-Enabled Spreadsheet which greatly reduced the time and effort in consolidating Open Enrollment Data by up to 95%
• Designed a Logo, Lanyard and T-Shirt for the whole Business Unit (Brand Management).

• Manages year-round Open Enrollment projects for ADP's TotalSource® clients (A PEO solution that provides a full-scale HR platform for Small and Mid-Market Businesses).
• Schedules and facilitates kickoff meetings and provides an in-depth walkthrough into ADP’s WorkForce Now HR and Payroll Software to provide easy, fast and accurate solutions.
• Maintained strong knowledge of basic benefits and insurance terminologies including policies to better understand services and procedures.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

• Responsible for implementing new client information into RUN powered by ADP®. (An intuitive HR & Payroll solution designed for the Small Business Market).
• Performed data entry and validation from Company to Employee Level including Balances, Tax and Banking Information.
• Performed more than 5 hourly 10-key actions while maintaining below 5% error rate.
• Trained for U.S. Payroll & Tax Fundamentals.

• Managed payroll for ADP's Small Business Services.
• Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Trained for Basic U.S. Payroll and Taxation

Transcom Worldwide Philippines, Inc. is a global customer experience specialist with more than 9,000 customer service representatives or CSR, technical support representatives or TSR, and corporate support specialists spread across its 5 sites in the country, and delivering to international brands in various industry verticals.

• Technical Support Representative (Inbound) for Samsung Australia Pty Ltd
• Resolved diverse range of technical issues across multiple Smartphone devices for customers and end-users across the AU region.

Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistent positive customer interactions.

• Technical Support Representative (Inbound) for Telstra Corporation Ltd
• Offered troubleshooting of connectivity issues across networks such as Wireless, ADSL, Cable and IPTV.
• Managed high levels of call flow and responded to technical support needs.