Summary
Overview
Work History
Education
Skills
Timeline
Generic

Azalea Montenegro

Amadeo, Province Of Cavite,CAV

Summary

Experienced Human Resources practitioner in Hotel industry. , adept at implementing good customer service relations and ensuring that customers' concerns are being attended to. Committed to making meaningful contributions and bring positive attitude and commitment to continuous learning and growth. Always ready to help team achieve company goals.

Overview

21
21
years of professional experience

Work History

Village Administrator

Royal Pines Homeowners Association Inc.
07.2015 - 01.2024
  • Implemented effective risk management strategies, reducing liability exposure for the village government.
  • Collaborated with various departments to ensure seamless delivery of services to village residents.
  • Streamlined village operations by implementing efficient processes and procedures.
  • Fostered strong relationships with neighboring municipalities to promote regional collaboration on shared challenges and opportunities.
  • Coordinated emergency management efforts, enhancing preparedness and response capabilities within the community.
  • Enhanced community engagement through the development of communication channels and public events.
  • Negotiated contracts with service providers, achieving cost savings while maintaining quality service levels.
  • Handled human resources functions including talent acquisition, employee relations, performance evaluations, and professional development opportunities for staff members.
  • Used public gatherings, community events and direct relations to keep constituents happy and informed.
  • Kept up with news on daily basis to stay informed about local, regional, national and international events.
  • Alerted constituents of government actions and programs by way of newsletters, personal appearances at town meetings and individual meetings.
  • Managed office with 4 Maintenance staff, 1 retainer and 7 security staff under a Security agency.

Human Resources Officer

Sol Y Viento Mountain Hot Spring Resorts Inc.
11.2014 - 07.2015
  • Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
  • Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
  • Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
  • Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
  • In-charge of Employees' socials and activities.
  • Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
  • Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
  • Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
  • Streamlined recruitment processes for improved efficiency in hiring top talent.
  • Processed paperwork and hiring details for promotions and lateral position changes.
  • Conducted thorough performance evaluations to identify areas of improvement and provide constructive feedback to employees.
  • Coordinated employee placements and administrative details.
  • Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
  • Collaborated with management teams to establish clear succession plans for key roles within the organization.
  • Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
  • Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.
  • Developed relationships with local colleges/universities to build a pipeline of potential candidates for internships/full-time positions.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Organized regular team-building events to promote camaraderie among employees and boost morale.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Collaborated with managers to identify and address employee relations issues.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Advocated for staff members, helping to identify and resolve conflicts.

Training Officer

Hotel Specialist Tagaytay Inc.
01.2012 - 11.2013
  • Identified training needs and planned classes accordingly.
  • Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Facilitated open communication channels between the trainees and instructors leading to a more cohesive learning experience.
  • Implemented post-training surveys and evaluations in order to measure the efficacy of delivered courses.
  • Developed strong relationships with department managers to align training initiatives with business goals and priorities.
  • Collaborated with subject matter experts to develop relevant training materials that addressed specific organizational challenges.
  • Oversee departmental Trainings for employees and interns.

Human Resources Officer

Hotel Specialist Tagaytay Inc.
07.2010 - 01.2012
  • Evaluated the effectiveness of current HR systems; identified areas requiring enhancement or replacement.
  • Fostered an inclusive workplace culture by promoting diversity initiatives and awareness programs.
  • Assisted in workforce planning efforts by analyzing staffing needs based on organizational goals and growth projections.
  • Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
  • Promoted employee engagement with organizational objectives during new employee orientations.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
  • Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
  • Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
  • Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
  • Streamlined recruitment processes for improved efficiency in hiring top talent.
  • Processed paperwork and hiring details for promotions and lateral position changes.
  • Conducted thorough performance evaluations to identify areas of improvement and provide constructive feedback to employees.
  • Participated in cross-functional projects aimed at improving overall organizational performance.
  • Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
  • Collaborated with management teams to establish clear succession plans for key roles within the organization.
  • Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
  • Developed relationships with local colleges/universities to build a pipeline of potential candidates for internships/full-time positions.
  • Organized regular team-building events to promote camaraderie among employees and boost morale.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Collaborated with managers to identify and address employee relations issues.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Human Resources Assistant

Hotel Specialist Tagaytay Inc.
08.2008 - 06.2010
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls, emails, and other correspondence for office.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Organized new employee orientation schedules for new hires.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Coordinated employee training programs to promote professional development and skill enhancement.
  • Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
  • Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
  • Streamlined recruitment processes, reducing time-to-hire through effective coordination with department managers.
  • Provided HR policy guidance and interpretation to employees and management, ensuring consistent application.
  • Participated in recruitment and selection process for new hires.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Set up orientations and initial training for new employees.
  • Participated in job fairs to recruit new talent.
  • Checked references for potential candidates.

Front Desk Agent

Hotel Specialist Tagaytay Inc.
09.2006 - 08.2008
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Improved team communication with daily briefing on occupancy, events, and guest requests.
  • Updated guest profiles with preferences and requests for personalized service in future stays.
  • Enhanced guest satisfaction by providing timely and courteous front desk service.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.
  • Ensured accurate billing and payment processing, reducing errors and guest disputes.
  • Developed quick reference guide for local attractions and dining, enriching guest experience.
  • Streamlined check-in and check-out processes for increased efficiency.

Telephone Operator

Hotel Specialist Tagaytay Inc.
01.2006 - 08.2006
  • Maintained accurate records of calls placed and received.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
  • Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
  • Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
  • Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
  • Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
  • Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
  • Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
  • Assisted callers with inquiries, providing accurate information about products, services, or company policies.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Demonstrated attention to detail when taking messages from callers, ensuring that they were accurately recorded and forwarded to the intended recipient.
  • Assisted in training new staff on call handling procedures, elevating overall team performance.
  • Maintained comprehensive records of customer interactions to track frequent inquiries and responses.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in company services.
  • Collaborated with IT department to troubleshoot telecommunication system issues, minimizing downtime.
  • Engaged with customers to gather feedback on services, contributing to continuous improvement initiatives.
  • Ensured confidentiality of customer information, adhering to data protection regulations.
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.

Human Resources Coordinator

Highlands Pride Multi-Purpose Cooperative
09.2004 - 12.2005
  • Maintained human resources information system and kept employee files (under the employ of Highlands Pride) up to date and accurate.
  • Performs initial interview to applicants of various positions under Casual/contractual employment.
  • Ensures proper timekeeping and attendance of all staff under Highlands Pride.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Increased HR department efficiency by digitizing employee records and documentation.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

Human Resources Clerk

Tagaytay Highlands International Golf Club Inc.
03.2003 - 04.2004
  • Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
  • Received and responded to varied questions from applicants, employees and managers and escalated difficult questions to higher-level human resource employees.
  • Served as a trusted point of contact for employees seeking assistance or guidance on HR-related matters (COE, gate pass, ID Cards, resignation clearances for separated employees, etc.)
  • Managed employee exit interviews and paperwork.
  • Recruited and screened qualified potential employees.
  • Sent, retrieved and reviewed results from background screening contractor and determined if applicant met eligibility requirements for employment.
  • Participated in job fairs to recruit new talent.
  • Set up orientations and initial training for new employees.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Maintains updated masterlist of employees.

Education

Bachelor of Arts - Psychology

Philippine Christian University
Dasmarinas, Province Of Cavite, Philippines
03-2003

High School Diploma -

Infant Jesus Academy
Silang, Province Of Cavite, Philippines
03-1997

Skills

  • Human Resources
  • Good Customer Service
  • Decision-making
  • Adaptability and flexibility
  • Staff management
  • Policy review
  • Government relations
  • Event planning
  • Teamwork and collaboration
  • Problem-solving
  • Committee leadership
  • Multitasking Abilities
  • Organizational skills
  • Reliability

Timeline

Village Administrator

Royal Pines Homeowners Association Inc.
07.2015 - 01.2024

Human Resources Officer

Sol Y Viento Mountain Hot Spring Resorts Inc.
11.2014 - 07.2015

Training Officer

Hotel Specialist Tagaytay Inc.
01.2012 - 11.2013

Human Resources Officer

Hotel Specialist Tagaytay Inc.
07.2010 - 01.2012

Human Resources Assistant

Hotel Specialist Tagaytay Inc.
08.2008 - 06.2010

Front Desk Agent

Hotel Specialist Tagaytay Inc.
09.2006 - 08.2008

Telephone Operator

Hotel Specialist Tagaytay Inc.
01.2006 - 08.2006

Human Resources Coordinator

Highlands Pride Multi-Purpose Cooperative
09.2004 - 12.2005

Human Resources Clerk

Tagaytay Highlands International Golf Club Inc.
03.2003 - 04.2004

Bachelor of Arts - Psychology

Philippine Christian University

High School Diploma -

Infant Jesus Academy

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Azalea Montenegro