Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
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Ayson John Lopez

Ayson John Lopez

Mandaue City

Summary

Flexible Customer Service Representative offering 2 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Overview

3
3
years of professional experience

Work History

Call Center Representative

Cognizant Technology Solutions
Cebu City
11.2021 - Current
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Navigated through computer systems to review information and respond appropriately to callers.

Education

Bachelor of Science - Industrial Technology - Computer Technology

Cebu Technological University - Main Campus
Cebu City
08-2022

Skills

  • Technical Support
  • Report Preparation
  • Data Entry
  • Customer Service

Accomplishments

  • Cum Laude

Affiliations

Sports

Gaming

Music

References

References available upon request.

Timeline

Call Center Representative

Cognizant Technology Solutions
11.2021 - Current

Bachelor of Science - Industrial Technology - Computer Technology

Cebu Technological University - Main Campus

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Ayson John Lopez