Ayrton Sumayod
Team Leader, Operations
Mandaue City, Province of Cebu
Summary
Dynamic Tech Lead at Concentrix with a proven track record in mentoring and team supervision. Expert in implementing continuous integration strategies, enhancing team performance, and fostering collaboration. Skilled in performance improvement and effective communication, driving high client satisfaction and team productivity through targeted coaching and knowledge sharing.
Overview
12
12
years of professional experience
Work History
Technical Lead
Concentrix
06.2024 - Current
- Mentored subject matter experts through regular 1-on-1 meetings, providing guidance on best practices, work standards, and career growth opportunities.
- Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
- Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
- Maintained close communication with clients throughout projects for accurate progress reporting and prompt issue resolution.
- Enhanced team performance with thorough reviews, and optimization techniques.
- Provided educational expertise and mentoring to junior team members.
- Facilitated knowledge sharing sessions, strengthening team expertise and fostering collaborative work environment.
Team Leader, Operations
Concentrix
01.2019 - 06.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Established clear communication channels to facilitate timely exchange of information between team member.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Subject Matter Expert
Concentrix
01.2017 - 12.2018
- Mentored team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Achieved high levels of client satisfaction by providing expert consultations and personalized solutions.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Enumerator
DSWD
06.2014 - 08.2015
- Demonstrated excellent problem-solving skills while addressing respondent concerns or issues arising during the enumeration process.
- Assisted people in filling out surveys with complete and accurate information.
- Collaborated with fellow enumerators for efficient coverage of assigned areas, ensuring timely completion of tasks.
- Double checked information on survey forms.
Education
Doctor of Veterinary Medicine -
Visayas State University
Baybay, Province Of Leyte, Philippines 04.2001 -
Skills
Technical analysis
Team supervision
Teamwork and collaboration
Work planning
People management
Performance improvement
Coaching
MS office
Computer skills
Multitasking Abilities
Time management
Effective communication
Timeline
Technical Lead
Concentrix
06.2024 - Current
Team Leader, Operations
Concentrix
01.2019 - 06.2023
Subject Matter Expert
Concentrix
01.2017 - 12.2018
Enumerator
DSWD
06.2014 - 08.2015
Doctor of Veterinary Medicine -
Visayas State University
04.2001 -