Ayra Lyn Validor
Customer Service Representative
Bacolod City, Province Of Negros Occidental,NEC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Teamficient Inc.
03.2023 - Current
- Provide administrative, organizational and customer service support in virtual environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Concentrix
10.2017 - 03.2023
- Provided customer service, troubleshooting technical issues, resolved billing dispute/issues and handled sales calls.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Technical Support Representative
Panasiatic Solutions Inc
08.2016 - 06.2017
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Education
Bachelor of Science - Hospitality Management
University of Negros Occidental - Recoletos
Bacolod City, Province Of Negros Occidental, Philippines 05.2001 -
Bachelor of Science - Business Administration
Carlos Hilado Memorial State University
Bacolod City, Province Of Negros Occidental, Philippines 05.2001 -
Skills
Customer service
Time management
Data entry
Call center experience
Live chat support
Technical support
Payment processing
Service standard compliance
Understanding customer needs
Multitasking Abilities
Timeline
Customer Service Representative
Teamficient Inc.
03.2023 - Current
Customer Service Representative
Concentrix
10.2017 - 03.2023
Technical Support Representative
Panasiatic Solutions Inc
08.2016 - 06.2017
Bachelor of Science - Hospitality Management
University of Negros Occidental - Recoletos
05.2001 -
Bachelor of Science - Business Administration
Carlos Hilado Memorial State University
05.2001 -