Ayhisa Vher Daligon
Customer Service Representative
Manila
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Outgoing Customer Service Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Alorica INC.
06.2019 - 09.2022
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Sales Staff Member
PNPC Power Components Options
04.2017 - 06.2019
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
High School Diploma -
Don Bosco TVET Center
Tondo, Manila 04.2001 -
Skills
Continuous Improvement
Records Management
Issue Resolution
Policy Enforcement
Work Prioritization
Time Management
Schedule Management
Timeline
Customer Service Supervisor
Alorica INC.
06.2019 - 09.2022
Sales Staff Member
PNPC Power Components Options
04.2017 - 06.2019
High School Diploma -
Don Bosco TVET Center
04.2001 -