Ayessa Jannelle Querimit
B 8 L 5 Phase 2 Florvel Homes Subd., Oton
Summary
Experienced Front Desk professional with one year of experience delivering exceptional customer service. Highly skilled in managing reservations, mitigating dissatisfaction, and increasing guest loyalty through targeted service. Proficient in Logical Solutions and Unity Client System, with a friendly and decisive approach to resolving challenges. Eager to contribute to a dynamic team and provide seamless front desk operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Mt. Olympus Water & Theme Park Resort
11.2022 - 10.2023
- Confidently check a guest into a room from a pre-existing reservation; adapt to create a reservation for a walk-in guest, then proceed to check this guest into a room; read the room matrix to decipher a clean room from a dirty room for check-in purposes;
- Provided directions to room locations across a 300+ acres campus, share local area information, and gain practical knowledge of customer service challenges and rewards through interacting with both Hotel and Amusement Park Guests in Front Desk capacity.
- Proficient at using PMS (Property Management System) software/Logical solutions, Call Center and PBX.
- Catered to a variety of guests requests: Changing room locations, upgrading to bigger rooms, adding/taking off guest on a reservation, early/late check ins/out, manager requests, requests for housekeeping services.
- Attended staff meetings and brought issues to the attention of upper management.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Resolved guest complaints by addressing issues with rooms promptly.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Handled social media and third-party accounts (Booking.com, Expedia, etc.); oversaw the reviews and also reached out to guests for post-stay surveys.
- Answered multi-line phone systems and transferred callers to the appropriate department or staff member.
- Responsible for handling guest complaints either face to face, through calls, or through online.
Education
Bachelor of Science - Tourism Management
University of San Agustin
General Luna St., Iloilo City07.2022
Senior High School Diploma - Accountancy, Business, And Management Strand
University of San Agustin
General Luna St., Iloilo City04.2018
High School Diploma -
Colegio De Las Hijas De Jesus
Ledesma St., Iloilo City03.2016
Skills
- Problem-Solving Skills
- Staff Training and Development
- Reservation Management
- Conflict Management
- Guest Relations
- Hospitality Services
- Task Delegation
- Property Management Systems
- Time Management
Accomplishments
- Supervised a team of 20 staff members.
- Trained and mentored new team members.
- Received Honorable Mention twice.
Certification
- Tourism Promotions Services NC II, National Competency Certificate- 2020-2025
Timeline
Front Desk Supervisor
Mt. Olympus Water & Theme Park Resort
11.2022 - 10.2023
Bachelor of Science - Tourism Management
University of San Agustin
Senior High School Diploma - Accountancy, Business, And Management Strand
University of San Agustin
High School Diploma -
Colegio De Las Hijas De Jesus
- Tourism Promotions Services NC II, National Competency Certificate- 2020-2025
Similar Profiles
Okeina WilsonOkeina Wilson
Front Desk Supervisor - Intern at Mt. Olympus Theme and Water Park ResortFront Desk Supervisor - Intern at Mt. Olympus Theme and Water Park Resort
Tionna RobinsonTionna Robinson
Housekeeper at Mt. Olympus Water & Theme ParksHousekeeper at Mt. Olympus Water & Theme Parks
Taikhant UzhakhovaTaikhant Uzhakhova
Ticket Sales Supervisor at Mount Olympus Water and Theme ParkTicket Sales Supervisor at Mount Olympus Water and Theme Park