Microsoft Office Suite
Ayesha Quizon
Administrative Officer
Baguio City,Benguet
Summary
To grow within a forward-thinking organization where I can continuously develop my skills, contribute meaningfully to team goals, and find both personal fulfillment and professional advancement. I am committed to bringing dedication, adaptability, and a results-oriented mindset to every role I take on.
Overview
11
11
years of professional experience
Work History
LSA (Local Services Ads) Specialist
Real Time Marketing
Remote, Philippines
12.2024 - 06.2025
- Monitored client LSA rankings and visibility, ensuring Google Guarantee status through verification checks, resolution of policy violations, appeals, handling document submissions, and coordination with Google support.
- Ensured accurate billing by monitoring Google Ads payment methods and confirming timely transactions.
- Advised clients on budget usage to prevent overspending and maximize ad efficiency.
- Provided monthly performance reports with tailored recommendations to improve response rates, booking rates, and review rates; ensured all client trackers were consistently updated to reflect performance data and support reporting.
- Conducted regular account audits and optimizations to maintain visibility and lead flow; investigated performance issues (e.g., drop in calls/leads) and implemented strategic solutions to restore and enhance ad performance.
- Fulfilled client requests such as pausing/resuming ads, updating budgets, modifying business info.
- Created and launched new LSA campaigns for incoming clients, ensuring full optimization from the start.
- Carried out monthly competitor research to benchmark client performance and identify improvement opportunities.
Recording Specialist
Real Time Marketing
Remote, Philippines
07.2024 - 12.2024
- Reviewed and transcribed client call recordings from the LSA (Local Services Ads) dashboard to extract key lead details.
- Accurately tagged calls as "booked" or "not booked" to ensure proper lead classification and reporting.
- Updated client performance trackers with detailed call notes, enabling clear visibility of lead quality and outcomes.
- Monitored clients' monthly LSA budgets and communicated updates to LSA specialists to prevent overspending.
- Maintained a high level of accuracy and consistency in lead tracking to support marketing strategy and client reporting.
Learning Content Writer
Training Resources Group
Remote, Philippines
05.2022 - 03.2024
- Creates and develops content for learner manuals and activity booklets as part of the Vocational Education Training (VET) Resources in Australia.
- Designs and creates practical assessments that accurately evaluate learners' hands-on skills and competencies related to their chosen vocational field.
- Designs and develops simulated assessments that mimic real-world scenarios, allowing learners to demonstrate their knowledge and problem-solving abilities within a controlled environment.
Liaison/Revenue Officer
IDCL Corporation
Baguio City, Philippines
02.2020 - 04.2022
- Coordinates and communicates corporation needs to government organizations.
- Processes permits, client and corporation requirements and requests within commercial time constraints.
- In charge of leasing, appraisal, and liaison services.
- Makes sure that quotas are met in the given period by booking clients and doing as requested.
- Responsible for digital marketing by creating content for multiple social media accounts to be able to generate possible lead clients.
- Creating content for concurrent projects affiliated with developers and clients.
Senior Process Executive
Cognizant Technology Solutions Inc.
BGC, Taguig City, Philippines
10.2018 - 12.2019
- Interacts with customers through phone, email or chat with regards to their account and subscription inquiries.
- Helps customers with troubleshooting steps provides preventive measures to avoid future recurrences.
Data Entry/ Purchasing/ Invoicing
Creative Minds
Dubai, UAE
01.2016 - 01.2018
- Enters all media into the tally program and ensures that all items sold and ordered are promptly and accurately registered.
- Orders items from merchants locally and internationally and makes sure that all items are shipped and billed correctly by checking invoices as well as the items.
- Setting prices for the items received and sending them to their designated branches.
Sales Executive/Cashier
Creative Minds
Dubai, UAE
10.2015 - 01.2016
- Ensures that each customer receives outstanding service by providing a friendly environment.
- Maintains outstanding standards, solid product knowledge and all other aspects of customer service.
- Accurately and efficiently ring on registers and maintain all cash and media.
Customer Service Representative
Capital One, Sitel
Baguio City, Philippines
05.2014 - 12.2014
- Records and updates customers' account information.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Resolves customers' complaints by determining the cause of the problem, selecting and explaining the best solution and following up to ensure resolution.
- Contributes to team effort by accomplishing related results and meeting KPIs.
Education
Bachelor of Arts - Political Science
Saint Louis University
Baguio City, Benguet, 2600 05.2001 -
Skills
Accurate data entry and record-keeping Strong attention to detail and accuracyProduct knowledge and upselling techniquesMultitasking and prioritizing tasks effectivelyManaging multiple digital platforms/accountsFast learner and adaptable to new rolesDocument and account information managementDeveloping educational contentDesigning assessmentsCustomer serviceCoordinating projects with developers and clientsComplaint resolution & problem-solvingClient relationship management & supportAccurate data entry and record-keepingMultitasking and prioritizing tasks effectivelyProduct knowledge and upselling techniquesStrong attention to detail and accuracyWritten and oral communication
Personal Information
- Age: 31
- Date of Birth: 12/18/93
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
Software
Google Workspace
Teamwork
Google Local Services Ads
Google Ads
Google Business Profile Manager
Unify 360
Canva
Learning Management Systems
Zoho Projects
Zoho Desk
Hubstaff
Insightful
Internal CRM systems
Character References
- Ryan Calasin , Team Lead
Cognizant Technology Solutions, Inc.
+6391 5863 7664
rcalasin@google.com
- Timons Cabansi , Senior Revenue Head
IDCL Corporation
+6391 7187 4325
sales@idclcorporation.com
- Ana Bautista , Team Lead
Training Resources Group, Inc.
+6391 7627 5368
ana.b@trainingresourcesgroup.com.au
- Pearl Baguio , Team Lead
Training Resources Group, Inc.
+6396 6247 4493
pbaguio.pb@gmail.com
- Ariel Teodoro , LSA Specialist
Real Time Marketing
+6396 2292 6623
teodoro143@yahoo.com
- Mary Balauag , LSA Specialist
Real Time Marketing
+6399 7960 3324
malou.balauag25@gmail.com
Timeline
LSA (Local Services Ads) Specialist
Real Time Marketing
12.2024 - 06.2025
Recording Specialist
Real Time Marketing
07.2024 - 12.2024
Learning Content Writer
Training Resources Group
05.2022 - 03.2024
Liaison/Revenue Officer
IDCL Corporation
02.2020 - 04.2022
Senior Process Executive
Cognizant Technology Solutions Inc.
10.2018 - 12.2019
Data Entry/ Purchasing/ Invoicing
Creative Minds
01.2016 - 01.2018
Sales Executive/Cashier
Creative Minds
10.2015 - 01.2016
Customer Service Representative
Capital One, Sitel
05.2014 - 12.2014
Bachelor of Arts - Political Science
Saint Louis University
05.2001 -