Ayana Merquita
Summary
Forward-thinking Manager with project management experience in a small and large scale of engagement activities and events. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Main strength is building and maintaining harmonious relationships with diverse range of members in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Director of Events and Employee Engagement
Awesome CX by Transcom
05.2019 - Current
- Planned and launched site wide events that boosted employee participation.
- Managed administrative logistics of events planning, including vendor management and event promotions.
- Oversaw preparation and management of event budgets to deliver at or below projected costs with cost savings.
- Hired and trained staff members for various event-specific functions and assessed employees' understanding of roles and procedures.
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
- Promoted adherence to client-event requirements through effective delegation, prioritizing and management of all entire production lifecycle, from concept to execution.
- Solicited feedback from brand partners and executives to assess event success and uncover opportunities for improvement.
- Closely worked with brand partners to understand event scope, establish budgets and determine timelines, manage guest lists and post event surveys.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Enhanced executive satisfaction ratings by scheduling on-site urgent requests, managing logistics and event functionality needs to meet demands.
Global Operations Admin Support Team Leader
TechStyle
01.2016 - 04.2018
- Carried out day-day-day duties accurately and efficiently.
- Maintained excellent attendance record, consistently arriving to work on time.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored and guided employees to foster proper completion of assigned duties.
Events Organizer
Offsourcing Philippines
07.2014 - 01.2016
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
Customer Service Representative
Teleperformance
08.2013 - 07.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Processed payments and returns with accuracy and efficiency.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Bachelor of Arts - Mass Communication
Holy Cross of Davao College
Davao City2013
High School Diploma -
Colegio De San Ignacio
Davao City 2008
GED -
Ateneo De Davao University
Davao City2002
Skills
- Microsoft Office Suite
- Google Workspace
- Email Handling
- Excellent Communication Skills
- Employee Relations
- Program Planning and Development
- Budget Planning and Administration
- Problem Anticipation and Resolution
- Client Relations
- Committee Organization
- Administrative Recordkeeping
- Time Management
- Independent Thinking
- Team Leadership
- Creativity and Adaptability
- Multitasking and Prioritization
Accomplishments
- Organized Company site wide parties for over 3,000 employees (Davao Region and Visayas Region 2024)
- IELTS Passer with a score of 7.5
- Experienced first hand client - employee relations in the headquarters office in Los Angeles, California. 2017
- Attended a C-Level Leadership Summit in Goleta, California. 2017
- Worked closely with C-Level executives through administrative support
- Participant of a company sponsored trip to LA, Nevada and Kentucky for a leadership incentive program. 2017
Timeline
Director of Events and Employee Engagement
Awesome CX by Transcom
05.2019 - Current
Global Operations Admin Support Team Leader
TechStyle
01.2016 - 04.2018
Events Organizer
Offsourcing Philippines
07.2014 - 01.2016
Customer Service Representative
Teleperformance
08.2013 - 07.2014
Bachelor of Arts - Mass Communication
Holy Cross of Davao College
High School Diploma -
Colegio De San Ignacio
GED -
Ateneo De Davao University
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