Summary
Overview
Work History
Education
Skills
Timeline
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Ayana Katrina Cabanglan

Antipolo City

Summary

Client success expert with broad experience in driving customer satisfaction and retention. Proven track record of fostering strong client relationships, resolving issues quickly, and ensuring client needs are met. Strong focus on team collaboration and delivering results through adaptability and strategic thinking. Skilled in client communication, problem-solving, and project management.

Overview

9
9
years of professional experience

Work History

Client Success Manager

No Boundaries Marketing Group
01.2021 - 05.2025
  • Serve as the main point of contact for a portfolio of clients, providing ongoing support and guidance.
  • Develop a deep understanding of each client’s business needs, goals, and success metrics.
  • Ensure successful onboarding, training, and adoption of products/services.
  • Monitor client health, usage data, and satisfaction to proactively address concerns or opportunities.
  • Facilitate regular check-ins, performance reviews, and strategic planning sessions with clients.
  • Work cross-functionally with Sales, Product, Marketing, and Support teams to ensure a seamless customer experience.
  • Identify upsell or renewal opportunities and collaborate with sales teams to drive revenue growth.
  • Resolve client issues in a timely and effective manner, ensuring client satisfaction.
  • Advocate for client needs and feedback within the organization

Content Listing Assistant

BnBerry Property Management
01.2020 - 01.2021
  • Meticulously verify property information to ensure accuracy and completeness in all records.
  • Manage property listings on various platforms, ensuring effective organization and presentation to maximize visibility and engagement.
  • Coordinate with vendors to facilitate seamless operations, including scheduling maintenance and repairs as needed.
  • Maintain an organized calendar to schedule and coordinate tasks efficiently, prioritizing deadlines and appointments.
  • Provide dedicated customer service, promptly addressing inquiries and efficiently handling guest complaints to ensure a positive and streamlined experience for all stakeholders.
  • Collaborate with team members to identify areas for improvement and implement solutions to enhance property management processes.
  • Stay informed about industry trends and best practices to continuously improve property management strategies and operations.

Customer Service Representative - Airbnb

TDCX
01.2019 - 01.2020
  • Respond promptly to inquiries from guests and hosts, ensuring effective communication and resolution of concerns.
  • Proactively assist and analyze issues faced by both parties, facilitating resolutions to enhance their experience.
  • Transfer calls to case managers as needed, assisting in mediations for satisfactory outcomes.
  • Follow up diligently on inquiries, ensuring accurate resolution and documentation of issues.
  • Update tickets meticulously to maintain precise records of interactions and ensure accountability.
  • Deliver outstanding customer service to hosts and guests, fostering positive relationships and smooth operations.
  • Collaborate with team members to identify recurring issues and devise improvement strategies.
  • Stay updated on industry trends and best practices to continuously enhance support services for guests and hosts.

Property Manager Assistant

Global Strategic Business Process Solutions Philippines
01.2016 - 01.2019
  • Assist in managing tenant relations by promptly addressing inquiries, concerns, and complaints, and facilitating maintenance requests, lease renewals, and rent collection.
  • Support the leasing process by conducting property viewings, processing rental applications, and drafting lease agreements to ensure vacancies are filled promptly with qualified tenants.
  • Maintain accurate client data in the CRM system and regularly update property listings on rental platforms to enhance visibility and attract potential tenants.
  • Provide exceptional customer service as the primary contact point, managing customer records efficiently and addressing administrative queries from staff.
  • Coordinate property maintenance activities, including inspections, landscaping, cleaning, and repairs, to uphold safety standards and ensure the property's upkeep.
  • Monitor the performance of rental listings on various platforms and adjust strategies as needed to optimize tenant reach and leasing outcomes.
  • Assist in screening prospective tenants by conducting background checks, verifying rental history, employment, and income to ensure they meet eligibility criteria for the property.

Education

Bachelor of Science - Psychology

World Citi Colleges
Quezon City, Metro Manila, Philippines
05.2016

Skills

  • Calendar Management
  • Inventory Tracking
  • Cleaner Scheduling
  • Customer service
  • Data Entry
  • Scheduling Showing/Property Viewing
  • Basic Canva Design
  • Ability to multi-task
  • Work to deadlines
  • Client onboarding
  • Account management
  • Data analysis
  • Customer relationship management

Timeline

Client Success Manager

No Boundaries Marketing Group
01.2021 - 05.2025

Content Listing Assistant

BnBerry Property Management
01.2020 - 01.2021

Customer Service Representative - Airbnb

TDCX
01.2019 - 01.2020

Property Manager Assistant

Global Strategic Business Process Solutions Philippines
01.2016 - 01.2019

Bachelor of Science - Psychology

World Citi Colleges

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Ayana Katrina Cabanglan