Video Editing
Ayah Marie Gonzales
Graduate Of University Of Baguio
Baguio City
Summary
Highly motivated and experienced hospitality professional with a proven track record at Centara Grand Resort and Villas Krabi. Known for delivering exceptional customer service and excelling in food and beverage handling. Skilled in ensuring food safety protocols and fostering effective teamwork, resulting in operational excellence and a loyal customer base. Demonstrated ability to enhance guest satisfaction through clear communication and process improvements, successfully managing a high volume of 80-100 guest interactions daily. Organized and detail-oriented, with a background in managing fast-paced restaurants while maintaining a clean and safe environment. Consistently delivers high-quality food and beverages, showcasing excellent organizational skills.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
2
2
Languages
Work History
Internship
Centara Grand Resort and Villas Krabi
01.2023 - 01.2024
- Company Overview: Energetically advanced in the hospitality sector with Centara Grand Resort and Villas Krabi, excelling in customer service and food and beverage handling
- Adept in food safety and team collaboration, I significantly contributed to operational excellence and customer loyalty
- Demonstrated prowess in enhancing guest satisfaction through effective communication and process improvements, notably managing over 80-100 guest interactions daily
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations
- Consistently provided exceptional beverage service to more than 100 hotel guests per day, leading to positive customer reviews and an increase in customer loyalty
- Booking restaurant reservations in the hotel, achieving an average of 20 reservations per day, resulting in customer satisfaction
- Energetically advanced in the hospitality sector with Centara Grand Resort and Villas Krabi, excelling in customer service and food and beverage handling
- Adept in food safety and team collaboration, I significantly contributed to operational excellence and customer loyalty
- Demonstrated prowess in enhancing guest satisfaction through effective communication and process improvements, notably managing over 80-100 guest interactions daily
Food and Beverage Trainee
Grumpy Joe
05.2022 - 07.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Prepared food orders to support waitstaff and other team members
- Developed strong communication skills through constant interaction with customers, coworkers, and supervisors
Education
Bachelor of Science - Hospitality Management- Professional Culinary Arts
University of Baguio
Baguio City, Province Of Benguet, Philippines06-2024
Skills
- Customer Service
- Process Improvements
- Hygiene and Cleanliness
- Food safety knowledge
- Teamwork and collaboration
- Allergen awareness
- Wine Knowledge
- Food presentation techniques
- Quick Learner
Interests
Reading
Cafe-hopping
Timeline
Internship
Centara Grand Resort and Villas Krabi
01.2023 - 01.2024
Food and Beverage Trainee
Grumpy Joe
05.2022 - 07.2022
Bachelor of Science - Hospitality Management- Professional Culinary Arts
University of Baguio
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