Summary
Overview
Work History
Education
Skills
Timeline
Generic
Axl Miranda

Axl Miranda

Pampanga

Summary

Detail-orientated Analyst adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.

Overview

8
8
years of professional experience

Work History

Associate-CS Phone

Sutherland GoDaddy
11.2024 - Current
  • Provided expert technical support for email-related issues including sending/receiving problems, email client configurations, and spam filtering.
  • Specialized in diagnosing and resolving MX record misconfigurations, SPF, DKIM, and DMARC record setup to ensure optimal email deliverability.
  • Guided customers through troubleshooting inbound and outbound email issues using both GoDaddy email and third-party email services (e.g., Microsoft 365, cPanel-based email).
  • Performed detailed DNS troubleshooting and record management using GoDaddy’s DNS Manager interface.
  • Assisted customers in setting up and verifying domain ownership for email authentication purposes.
  • Delivered step-by-step support for migrating email accounts between platforms while ensuring minimal downtime and data integrity.
  • Provided expert-level support in managing domain settings, forwarding, and subdomain configurations.
  • Assisted in the management of IP address allocations and DNS configurations to ensure optimal network performance.
  • Managed IP addressing schemes and DNS settings to ensure efficient network operation.
  • Managed IP address allocations and DNS configurations for internal and external services.
  • Configured and administered network services such as DNS, DHCP, and email protocols for seamless connectivity.
  • Handled customer concerns and escalated major issues to supervisor.
  • Maximised customer engagement and satisfaction by delivering excellent customer service.
  • Developed and modified web pages, adding, removing or changing content, style or format to suit client preferences.
  • Researched SEO keywords to develop strategies aligning with client goals.
  • Developed and implemented comprehensive SEO strategies, increasing organic traffic by 45%.

Community operations specialist II

Uber tech
01.2021 - 10.2024
  • Community operations specialist who is currently part of the Advanced support team that manages most types of Uber account concerns (Drivers, Riders, Delivery people and Restaurant owners).
  • Had experienced handling Better business bureau concerns related to Uber and also worked on a side project that includes high verification process such as payment compliance reviews and bank account information updates.
  • Also provides forecasts model for restaurants through the use of their in-app reports and analytics whenever they reach out on how they can possibly boost their sales.
  • Handled customer concerns and escalated major issues to supervisor.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.

Sales Associate

AT&T ISM
02.2020 - 12.2020
  • Worked with AT&T ISM that offers an overall support of AT&T services (TV service, Internet, Mobility)
  • For the daily basis we mostly discuss billing concerns, we also do sales and some technical trouble shooting for the 3 services offered such as Direct TV, Direct TV Uverse and Atnt mobiles.
  • Proven to be proficient with over 50+ tools thats is being used for At&t workflow.
  • Asked customers targeted questions throughout troubleshooting to determine smart solutions.
  • Helped customers set up new systems, applications and software.
  • Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
  • Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues.

Costumer Service Representative

VXI Global Solutions
06.2019 - 01.2020
  • Worked as a customer representative for eBay (online shopping site, app) experienced handling concerns related with buying, selling and bidding activities
  • Also provides professional advise for aspiring online sellers in the US
  • Also does account troubleshooting and also handle fraudulent concerns with eBay gift cards.
  • Shared new products and promotions with customer to encourage sales.
  • Scanned products at high tempo and bagged securely for customers to carry.
  • Handled customer returns, refunds and exchanges at customer service desk.
  • Assessed customer product budget and requirements through consultations.
  • Advised customers on product range, price, delivery, warranties and product use.
  • Demonstrated products to customers to show features and promote items.

Data Analyst

TaskUs
03.2017 - 09.2019
  • Worked in different LOBs such as Hudl sports analyst (Football) and Turbo account driverless vehicle A.I data analyst
  • Have experienced being an unofficial SME trainee during Taskus days who handled multiple tools training sessions such as Clump 2D and Ivandar tool.
  • Collected, organised and input information into databases for storage.
  • Analysed and tracked data to prepare forecasts and identify trends.
  • Contributed to data capture, storage and forecast for analysis projects.
  • Applied range of programming languages and extensions in developing scalable, reliable and modular systems, easing troubleshooting and maintainability.
  • Recommended system and product improvements to fix recurring issues and maximise sales.
  • Gathered facts, researched issues and analysed potential solutions for reported defects, submitting information to software teams for development.
  • Designed relational tables and databases, implementing connections, constraints and access restrictions to protect data from unauthorized access or modification.

Education

Bachelor's - Information Technology

CITY COLLEGE OF SAN FERNANDO
March 2017

Skills

  • Strong work ethic
  • Customer satisfaction
  • Calm under pressure
  • Relationship building and management
  • Multitasking
  • Fast learner
  • Team player
  • Microsoft Excel
  • Administrative support
  • Problem-solving
  • Highly responsible and reliable
  • Shift work experience
  • Professional manner
  • Training and support
  • Sales performance monitoring
  • Requirements analysis and design phases
  • Case management
  • Advanced knowledge of embedded systems
  • Troubleshooting
  • Analytical problem-solving
  • SQL expert
  • DNS and DHCP management
  • DNS security
  • DNS management

Timeline

Associate-CS Phone

Sutherland GoDaddy
11.2024 - Current

Community operations specialist II

Uber tech
01.2021 - 10.2024

Sales Associate

AT&T ISM
02.2020 - 12.2020

Costumer Service Representative

VXI Global Solutions
06.2019 - 01.2020

Data Analyst

TaskUs
03.2017 - 09.2019

Bachelor's - Information Technology

CITY COLLEGE OF SAN FERNANDO

Similar Profiles

CREATE PROFILE
Axl Miranda