Axel Leona
Dangcagan
Summary
Dynamic customer service professional with experience at Qualis PH, excelling in customer satisfaction and relationship management. Proven ability in order coordination and time management, consistently exceeding service goals. Adept at addressing customer inquiries and ensuring quality assurance, fostering loyalty through attentive and proactive engagement.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Qualis PH
12.2024 - Current
- Answered product questions using knowledge of sales and store promotions.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
Teacher Intern
Bukidnon National School of Home Industries (BNSHI)
01.2023 - 04.2023
- Facilitated students' discussions of classroom topics, helping each explore concepts and expand horizons.
- Collaborated with colleagues to design learning outcomes and thoughtfully address individual student needs.
- Initiated teaching implementing lesson plans and progressed to full-day teaching.
- Developed activities to help students delve into lessons and obtain hands-on experience.
Intern
Villa Estella
10.2023 - 11.2023
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
Education
Bachelor of Science - Education
Central Mindanao University
Musuan, Maramag, Bukidnon06-2024
Skills
- Order coordination
- Time management
- Customer inquiries
- Customer satisfaction
- Quality assurance
- Attention to detail
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Cashier
Qualis PH
12.2024 - Current
Intern
Villa Estella
10.2023 - 11.2023
Teacher Intern
Bukidnon National School of Home Industries (BNSHI)
01.2023 - 04.2023
Bachelor of Science - Education
Central Mindanao University