Aimee Permias
VA
Talisay, Province Of Negros Occidental
Summary
Accomplished manager at Shik&Shyne Laundry Services, adept in enhancing customer satisfaction and resolving disputes. Proven track record in office administration and organization, with strong verbal and written communication skills. Successfully motivated teams, achieving a 20% increase in productivity. Proficient in handling sensitive information and maintaining confidentiality.
Overview
2012
2012
years of professional experience
Work History
Secretary
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Call Center Representative
Manager
Shik&Shyne Laundry Services
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Intern
Western Advertising Company
01.2011 - 02.2012
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Peer Tutor
Korean Tutorial School
03.2007 - 05.2008
- Helped fellow students prepare for quizzes and examinations.
- Assisted other students with homework and provided supplementary instruction.
- Promoted development of good study habits and learning skills.
- Served as a mentor to struggling students, providing emotional support alongside academic assistance when necessary.
Education
University of Negros Occidental Recoleto-de Talisay
Talisay, Province Of Negros Occidental, Philippines01-1999
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
Timeline
Intern
Western Advertising Company
01.2011 - 02.2012
Peer Tutor
Korean Tutorial School
03.2007 - 05.2008
Secretary
Call Center Representative
Manager
Shik&Shyne Laundry Services
University of Negros Occidental Recoleto-de Talisay
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