Avo Crissdnanos Anjail
Freelancer
Dasmarinas, Province Of Cavite
Summary
Proven Accounts Receivable Specialist with a track record of reducing outstanding balances. Expert in Microsoft Excel and data inputting, I excel in transforming account management through meticulous financial record-keeping and process improvements. My customer service skills enhance client satisfaction and loyalty, contributing to continuous quality enhancement across roles.
Overview
6
6
years of professional experience
Work History
Accounts Receivable Specialist
Valoroo
2023.10 - 2025.01
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained accurate financial records with meticulous attention to detail in data entry and account management.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
Quality Analyst
Taskus
2019.11 - 2023.08
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
Customer Service Representative
IQor Global Services
2018.09 - 2019.04
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Assoc. Computer Hardware Technology - Computer Hardware
Datamex
Las Pinas, Philippines 2025.06 - 2025.04
Bachelor of Arts - Communication Arts
University of The East
Caloocan City, Metro Manila, Philippines 2001.04 -
Skills
Microsoft Excel
Accounts receivable software
Data inputting
Customer service support
Invoice preparation
Cash application
Process improvements
Timeline
Assoc. Computer Hardware Technology - Computer Hardware
Datamex
2025.06 - 2025.04
Accounts Receivable Specialist
Valoroo
2023.10 - 2025.01
Quality Analyst
Taskus
2019.11 - 2023.08
Customer Service Representative
IQor Global Services
2018.09 - 2019.04
Bachelor of Arts - Communication Arts
University of The East
2001.04 -