Avie Jane Reginio

Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes.

Skilled in process improvement and quality management, adept at leading and empowering teams to drive continuous improvement. Strong analytical and problem-solving abilities, coupled with proven track record in implementing Lean and Six Sigma methodologies. Dependable in adapting to evolving business needs, fostering collaboration, and delivering impactful results. Effective communicator with focus on strategic planning and operational excellence.

Knowledgeable in QA methodology with proven history of reducing errors to increase efficiency. Expert at conducting assessments and developing individualized improvement plans. Upbeat and encouraging with attention on modeling and coaching appropriate behavior and practices.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and
elevating company profile with targeted markets.

Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments.

Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. Offering 7 years of experience providing quality administrative support to clients.

• Coordinated weekly team meetings as module lead, resulting in improved communications and better overall work relationships among project personnel.
• Assessed potential issues and recommended solutions that were within company policy.
• Developed detailed and well-received test plans, test cases and test scripts that became company standards.
• Used Microsoft Excel to develop performance tracking spreadsheets.

Six Sigma White Belt