Summary
Overview
Work History
Education
Skills
Timeline
Generic
Avhegail Escalo

Avhegail Escalo

Team Manager Customer Experience
1106 Quezon City

Summary

Team Manager Customer Experience supporting customer communication, issue resolution, and accurate case documentation in a high-volume contact center setting. Delivers customer service, writing, and Microsoft Excel support while managing inquiries, updates, and follow-through with professionalism. Brings a growth path through representative, mentor, senior representative, and Team Manager roles that reflects stronger client handling and team support.

Overview

10
10
years of professional experience

Work History

Customer Experience, Team Manager

Alorica Teleservices Inc.
10.2019 - 07.2026
  • Delivered exceptional customer service as Customer Representative, recognized as "Q1: Top 1 CSR".
  • Guided and supported new team members as Mentor.
  • Oversaw team operations and performance as Team Supervisor.
  • Team Supervisor (June 2022 - December 2022)
  • Mentor Coach (January 2023- September 2024)- Awarded "Q2: Top 3 Mentor Coach overall"
  • Team Manager (September 2024- Present)

Customer Associate II

Convergys Inc.
11.2016 - 07.2017
  • UP Techno Hub

Education

Bachelor of Arts - Broadcast Communication

Polytechnic University of the Philippines
Manila
05-2016

Skills

Leadership

Public relations

Microsoft Excel

Microsoft Word

Writing

Customer service management

Team supervision

Training coordination

Performance coaching

Escalation handling

Timeline

Customer Experience, Team Manager

Alorica Teleservices Inc.
10.2019 - 07.2026

Customer Associate II

Convergys Inc.
11.2016 - 07.2017

Bachelor of Arts - Broadcast Communication

Polytechnic University of the Philippines
Avhegail EscaloTeam Manager Customer Experience