Aklen Vincent Rianzares
Customer Service Engineer
Sto. Tomas, Batangas
Summary
Well-qualified customer service engineer proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling customer purchase orders.
Overview
8
8
years of professional experience
Work History
Customer Service Engineer
Integrated Micro-electronics Inc.
Sta.Rosa, Binan, Laguna
05.2020 - Current
- Provided primary support to customers, addressing inquiries, troubleshooting issues, and ensuring timely issue resolution.
- Collaborated with sales team to understand customer requirements, leading to 25% increase in customer satisfaction.
- Answered product and service questions regarding customer open purchase orders.
- Able to manage and fulfill above 50 different project orders based on customer demand
- Communicated with customers regarding backorder availability, forecast assessment, and special orders.
- Diligent on measuring internal manufacturing performance based on customer metrics.
Program Management Engineer
Integrated Micro-Electronics Inc.
Sta.Rosa, Binan, Laguna
09.2018 - 05.2020
- Reviewed customer required specifications to analyze feasibility, design, operation and performance of existing equipment, components, and product line capability.
- Read and interpreted BoM, technical drawings, and computer-generated reports.
- Able to lead competent and flexible workforce to meet project needs and promote positive work environment.
- Developed planning criteria for NPI through APQP.
- Lead cross-functional teams in successful planning, execution, and completion of multiple projects within scope, budget, and schedule to achieve near to 100% customer satisfaction.
- Regularly communicated project status, updates, and key milestones to stakeholders, ensuring transparency and alignment.
Hardware Design Engineer
Integrated Micro-electronics Inc.
Sta.Rosa, Binan, Laguna
03.2016 - 09.2018
- Designed computer hardware components and peripheral devices for automotive cameras.
- Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
- Outlined design requirements, BOMs, functional specifications and reports to document development processes.
Education
Bachelor of Science - Electronics And Communications Engineering
First Asia Institute of Technology And Humanities
Tanauan City, Batangas 06.2010 - 2015.04
Skills
Customer service expert
Accomplishments
- The only Filipino among the Top 3 Awardees who received the "Supplier Individual Recognition" by one of the biggest international pioneer customer.
- Core Value Awardee (Concerned for Others).
- Managed to bag the streetdance championship title for 4 consecutive years
Timeline
Customer Service Engineer
Integrated Micro-electronics Inc.
05.2020 - Current
Program Management Engineer
Integrated Micro-Electronics Inc.
09.2018 - 05.2020
Hardware Design Engineer
Integrated Micro-electronics Inc.
03.2016 - 09.2018
Bachelor of Science - Electronics And Communications Engineering
First Asia Institute of Technology And Humanities
06.2010 - 2015.04
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