Aveil Sebastian Loyola
Parañaque
Summary
Detail-oriented Information Technology Specialist with skills in troubleshooting hardware and software issues. Enhances user experiences by providing effective technical support and collaborating with teams on software implementations. Committed to maintaining system performance through routine maintenance and timely issue resolution.
Overview
4
4
years of professional experience
Work History
Information Technology Specialist
Eboutique
Pasay, Metro Manila, Philippines
01.2023 - 01.2024
- Assisted in troubleshooting hardware and software issues to ensure operational efficiency.
- Provided technical support to end-users, enhancing system usability and satisfaction.
- Conducted routine maintenance on IT systems to prevent downtime and improve performance.
- Collaborated with team members to implement new software solutions effectively.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Resolved user inquiries promptly, contributing to a positive IT support experience for staff.
- Set up network profiles, security permissions and file sharing systems.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
Amazon On Road Support
Amazon
Pasay, Metro Manila, Philippines
05.2021 - 08.2021
- Provided operational support to delivery drivers, ensuring timely resolution of issues.
- Assisted in training new team members on standard operating procedures and safety protocols.
- Monitored performance metrics to identify areas for improvement in delivery processes.
- Collaborated with cross-functional teams to enhance communication between drivers and warehouse staff.
- Implemented tools for tracking delivery status, improving overall transparency and efficiency.
- Resolved customer inquiries related to delivery schedules and service issues promptly.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Lyft Support
IBEX Global
Paranaque City,
01.2021 - 05.2021
- Provided exceptional customer support through various communication channels, enhancing user satisfaction and engagement.
- Resolved complex inquiries efficiently, ensuring timely issue resolution for Lyft users.
- Collaborated with team members to streamline support processes, improving response times and service delivery.
- Trained new team members on operational procedures and best practices for customer interactions.
- Analyzed user feedback to identify trends, contributing to continual improvement of service protocols.
- Utilized ticketing systems to track and manage user issues effectively, ensuring organized follow-ups.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Amazon Off Road Support
Amazon
Pasay, Metro Manila, Philippines
05.2020 - 01.2021
- Coordinated off-road support operations to enhance delivery efficiency across multiple regions.
- Monitored vehicle performance and maintenance schedules, ensuring operational readiness for off-road logistics.
- Collaborated with cross-functional teams to streamline processes, improving workflow in challenging terrains.
- Trained new team members on safety protocols and off-road navigation techniques to ensure compliance and efficiency.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Infotech College of Arts And Sciences
Paranaque City, Philippines05-2019
Skills
- IT troubleshooting
- Information security
- Problem-solving skills
- End user support
- Network administration
- Device configuration
- Hardware installations
- Confidential data management
- LAN protocols
- Audit support
- Hardware updates
- Technical troubleshooting
- Ticket management
- Customer success management
- Customer service expert
- Decision-making
- Call center operations
Timeline
Information Technology Specialist
Eboutique
01.2023 - 01.2024
Amazon On Road Support
Amazon
05.2021 - 08.2021
Lyft Support
IBEX Global
01.2021 - 05.2021
Amazon Off Road Support
Amazon
05.2020 - 01.2021
Infotech College of Arts And Sciences