Summary
Overview
Work History
Education
Skills
Writing
Timeline
Hi, I’m

Ave Gayle Malaga

Customer Support Specialist
Roxas, Province Of Capiz
Ave Gayle Malaga

Summary

Dynamic Customer Support Specialist with a proven track record at Hinduja Global Solutions, excelling in active listening and call center experience. Enhanced customer satisfaction through effective problem-solving and training initiatives, achieving high-quality service standards. Skilled in CRM systems, I fostered strong client relationships, driving repeat business and positive feedback.

Overview

5
years of professional experience

Work History

Hinduja Global Solutions, HGS
Iloilo City

Customer Support Specialist
08.2022 - 01.2025

Job overview

  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Leveraged strong analytical skills to troubleshoot and resolve technical issues related to online banking platforms, ensuring a positive user experience for clients.
  • Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.

JobStreet PH
Iloilo City

Real Estate Client Outreach Specialist
04.2024 - 07.2024

Job overview

  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
  • Sourced and pre-qualified leads and identified new business opportunities by dialing daily outbound calls to build partnerships and achieve sales quota.
  • Sourced and pre-qualified leads and identified new business opportunities by dialing daily outbound calls to build partnerships and achieve sales quota.

Transcom Worldwide
Iloilo City

Customer Service Coach
10.2019 - 12.2021

Job overview

  • Reduced customer complaints through the development and execution of targeted training sessions.
  • Enhanced customer satisfaction by implementing effective coaching strategies for customer service representatives.
  • Evaluated individual performance metrics, identifying areas for growth and providing tailored solutions.
  • Championed continuous learning initiatives that promoted professional development among team members.

Education

West Visayas State University
Iloilo City, Province Of Iloilo, Philippines

Bachelor of Arts from English Language Study
04.2001

University Overview

  • Degree Awarded with Latin Honors

Skills

Active listening

Writing

Writing

Writing isn’t just something I do—it’s who I am. It’s how I process the world, how I make sense of complexity, and how I connect with others on a deeper level. I believe in the power of words to move people, to inspire action, and to create real impact. Whether I’m crafting a heartfelt message, shaping a brand’s voice, or explaining a challenging concept with clarity and care, I pour intention into every sentence. Writing allows me to blend empathy with precision, creativity with structure—and it’s in that balance that I find purpose. For me, every piece of writing is a chance to build trust, spark understanding, and make a difference.

Timeline

Real Estate Client Outreach Specialist
JobStreet PH
04.2024 - 07.2024
Customer Support Specialist
Hinduja Global Solutions, HGS
08.2022 - 01.2025
Customer Service Coach
Transcom Worldwide
10.2019 - 12.2021
West Visayas State University
Bachelor of Arts from English Language Study
04.2001
Ave Gayle MalagaCustomer Support Specialist