Hi, I’m
Avegail P. Bonifacio
Summary
Experienced professional with a strong commitment to ethical integrity. Proficient in delivering customized financial advice to achieve client goals. Committed to utilizing expertise for positive results and fostering long-term financial success.
Overview
11
years of professional experience
Work History
HSBC Electronic Data Processing
Senior Financial Advisor - Collection
02.2020 - 01.2025
Job overview
- Obtained official advisor certification through Marks & Spencer Bank UK.
- Proficient in executing strategic plan resolution for hardship program
- Manage repayments programs, debt consolidation, including write off
- Specialized in tailor fitting financial aid recommendation analysis
- Recommended suitable repayment plans to conclude cases.
- Trained to advise strategic financial plans in line with company Policy
- Consistent Top rank advisor With Multiple Positive commendation
- 90% NPS promoter feedback, with Zero Complaints
- Obtained certification to provide advisory services at MARKS & SPENCER BANK UK.
JPMORGAN CHASE & CO
Specialist II - Disputes
06.2016 - 05.2019
Job overview
- Supported customers by addressing and resolving discrepancies efficiently.
- Possessed comprehensive understanding of compliance and regulatory guidelines.
- Facilitated timely retrieval of necessary documentation.
- Arrange temporary credit adjustment via chargeback pay
- Coordinates with Visa and Mastercard for escalation query
- Consistently ranked among highest for resolving cases on the first call.
- Disputes Phone Banker for Personal credit cards of JPMC
Intelenet Global Philippines Inc
Customer Service Executive - Technical Support
01.2015 - 04.2016
Job overview
- Performed virtual assistant duties to ensure client satisfaction.
- Provide installation assistance on software products for navigation techniques
- Manage interface Support create role assignments including payroll access
- Troubleshoot all Barclays.Net Business and personal accounts
- Online helpdesk/account manager/virtual assistant for Barclay.net.UK
Probe Philippines
Customer Care Executive/Debt Collection and Retrieval
09.2013 - 01.2015
Job overview
- Managed comprehensive debt recovery services within Australia.
- In charge for debt collection of delinquent utility bills and tollways
- Provide payment arrangements and settlements for needing debtors
- Screen finalization of solicitation letter under Jeffry Medleson Lawyers Australia
- Flag accounts for possible credit bureau endorsement via email and letters
- Execute minimum monthly payment plan for debtors that need staggered repayment
- Top overall Advisor 2 years - Simply Energy Australia Highest Rank Collector for Repayment enrollment, SME for new hires, handles Escalation request and retention
- Hardcore debt/claims settlement/collection and recovery - Australia
Education
St.DominicCollegeofAsia
BSHRM from Hotel And Business Operations
InterfaceComputerCollege
Computer Secretarial
Skills
- Ethical Integrity
- Collections Strategy
- Financial Planning
- Debt Reconciliation
- Customer Retention
- Negotiation technique
Timeline
Senior Financial Advisor - Collection
HSBC Electronic Data Processing
02.2020 - 01.2025
Specialist II - Disputes
JPMORGAN CHASE & CO
06.2016 - 05.2019
Customer Service Executive - Technical Support
Intelenet Global Philippines Inc
01.2015 - 04.2016
Customer Care Executive/Debt Collection and Retrieval
Probe Philippines
09.2013 - 01.2015
St.DominicCollegeofAsia
BSHRM from Hotel And Business Operations
InterfaceComputerCollege
Computer Secretarial
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