Avegail P. Bonifacio
09451893710/ ahvie.bonifacio @gmail.com
Bacoor City
Overview
16
16
years of professional experience
Work History
Senior Financial Advisor
HSBC Electronic Data Processing Ph.
02.2020 - 01.2025
- Dedicated to assure solution to delinquent account holders of M&S bank from Repayment plan arrangement, Settlement and write off
- Provided exceptional service to clients by addressing their unique financial concerns and goals with tailored advice.
- Built lasting relationships with clients by consistently exceeding expectations in communication, professionalism, and results-driven advice.
- Developed and maintained strong relationships with clients to maximize satisfaction.
SPECIALIST II
JP MORGAN CHASE &CO
06.2016 - 05.2019
- Phone banker that provides resolution analysis to disputes of personal and business credit cards accounts, incharge of request retrival, documentation and assestment of temporary to permanemnt credit
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Senior Customer Service Executive
Intellinet Global Services
01.2015 - 04.2016
- Online technical Helpdesk Virtual assistant for business and personal online banking including payroll arrangement, website set up, role profile acces for Barclays .Net Uk, trouble shoot intermittent connectivity and fix website interface
Customer Care Executive
Probe Philpiines
09.2013 - 01.2015
- Specialized in hard core Debt collection, arrange payment solutions for delinquent priority bills for Simply Energy Australia under Jeffrey Medleson Lawyers
Collection Analyst 1
Citi Group Philippines CBPS
06.2009 - 07.2013
- Inhouse Collection for Citi Mortgage USA arrange Settlement, repayment solutions for longnterm and short term delinquency
Education
BS - HRM
St Dominic College of Asia
Computer Secretarial - Vocational
Interface College Manila
Skills
- Analytical thinking
- Problem solving
- Multi tasking
- Client assessments
Timeline
Senior Financial Advisor
HSBC Electronic Data Processing Ph.
02.2020 - 01.2025
SPECIALIST II
JP MORGAN CHASE &CO
06.2016 - 05.2019
Senior Customer Service Executive
Intellinet Global Services
01.2015 - 04.2016
Customer Care Executive
Probe Philpiines
09.2013 - 01.2015
Collection Analyst 1
Citi Group Philippines CBPS
06.2009 - 07.2013
BS - HRM
St Dominic College of Asia
Computer Secretarial - Vocational
Interface College Manila
Similar Profiles
Arun YadavArun Yadav
Buisness ANALYST (Subject matter expert/Assistant Manager) at HSBC Securities Services, HSBC Electronic Data Processing India Pvt LtdBuisness ANALYST (Subject matter expert/Assistant Manager) at HSBC Securities Services, HSBC Electronic Data Processing India Pvt Ltd
MAVIS ZHENGMAVIS ZHENG
Operation Manager at HSBC Electronic Data Processing (Foshan) Co.,LtdOperation Manager at HSBC Electronic Data Processing (Foshan) Co.,Ltd
Mohd Hakim Mohd AkhibMohd Hakim Mohd Akhib
Operations Manager (Global Custody UK, Exceptions) at HSBC Electronic Data ProcessingOperations Manager (Global Custody UK, Exceptions) at HSBC Electronic Data Processing
AUBREYLEE ZAPATA - RUBIOAUBREYLEE ZAPATA - RUBIO
Business Development Manager at Maxicare Healthcare CorporationBusiness Development Manager at Maxicare Healthcare Corporation
MARY ROSE ALBERNEMARY ROSE ALBERNE
Senior Credit Analyst at Procter and Gamble PhilippinesSenior Credit Analyst at Procter and Gamble Philippines