Avegail Mariano
Malabon City
Summary
Dynamic retirement planning advisor dedicated to delivering exceptional results through high standards and a client-centric approach. Expertise in designing and implementing customized retirement plans that align with individual client goals, ensuring a comprehensive understanding of unique needs. Recognized for fostering teamwork and collaboration while adeptly adapting to evolving client requirements in a fast-paced environment. Strong analytical skills complement a proactive attitude, driving success in achieving both personal and organizational objectives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Retirement Specialist II
Cognizant Technologies Solutions
09.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Help desk/SME/Coach Apprentice
SITEL
08.2020 - 09.2022
- Led cross-functional teams to enhance customer support strategies and service delivery.
- Developed training programs for staff to improve product knowledge and troubleshooting skills.
- Analyzed customer feedback data to identify trends and recommend process improvements.
- Collaborated with product development teams to align services with client expectations and market needs.
- Mentored junior staff, fostering a culture of continuous learning and professional growth within the team.
- Spearheaded initiatives that streamlined workflows, reducing response times and improving customer satisfaction rates.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Logistics Planner
AHM
01.2017 - 01.2020
- Developed and optimized logistics strategies to enhance supply chain efficiency.
- Coordinated transportation schedules and routes to minimize delays and reduce costs.
- Analyzed inventory levels and forecasting data to ensure timely product availability.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
- Implemented process improvements that increased accuracy in order fulfillment.
- Managed vendor relationships to negotiate favorable terms and ensure quality service.
- Monitored key performance indicators to assess operational effectiveness and drive continuous improvement.
- Created contingency plans for potential disruptions in the supply chain, minimizing delays or losses due to unforeseen events.
- Analyzed logistics data and identified opportunities for cost savings, resulting in significant annual reductions in operational expenses.
- Conducted regular audits of existing logistics processes to identify inefficiencies and develop solutions that drove continuous improvement.
- Collaborated with sales, marketing, manufacturing, and finance departments to align logistical strategies with overall business objectives.
TSR
CONCENTRIX
07.2016 - 12.2016
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Csr/Tsr/Team Leader/Manager
WE SHOUT INC.
04.2012 - 07.2016
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Managed product returns and exchanges, streamlining processes to enhance customer experience.
- Utilized CRM systems to track interactions and provide timely follow-ups on cases.
- Mentored new team members on best practices in customer service strategies.
- Developed training materials to improve knowledge sharing among staff, enhancing service quality.
- Analyzed customer feedback to identify trends, driving improvements in service delivery standards.
- Led initiatives to optimize workflow processes, reducing response times for customer queries.
- Collaborated with cross-functional teams to resolve complex issues, ensuring a cohesive approach to service challenges.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
Corporate Sales Representative
BTSG
12.2010 - 02.2012
Customer Business Associate
TELUS
05.2008 - 11.2010
Sales Associate
PACIFIC HUB CORP.
03.2007 - 01.2008
Telemarketer
PCE CORP.
09.2006 - 02.2007
Road Manager/ Choreographer/ Coordinator
RAMPAGE
01.2003 - 01.2006
Education
Honorio Lopez Technical Institute, Inc. (TESDA)
01.2016
Bachelor of Science - Foreign Service
Lyceum of The Philippines- Intramuros, Manila
ManilaHigh School - undefined
Pres. Sergio Osmena High School
Tondo, Manila01.2000
Elementary School - undefined
Immanuel Lutheran Elementary School
Tugatog, Malabon City01.1995
Skills
- Effective communication in customer interactions
- Skilled in computer applications and hardware basics
- Effective with minimal supervision
- Effective contributor in high-performance team settings
- Effective client communication
- Financial liquidity management
- Strategic care planning
- Risk management proficiency
- Retirement savings plans
- Retiree benefits consulting
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
Certification
NC II Certificate 15130602095475 Issued on June 19, 2015 – June 19,2020
Languages
ENGLISH & FILIPINO
References
- Fayel Alexis, Moral, Supervisor, 09291061854
- Lovely Moras, Quality Analyst, 09287210637, Sitel
TRAINING ATTENDED
- New Field Staff Solutions Inc.
- Call Center Training
- Aug. 30 - Sept. 14 2006
PERSON TO NOTIFY IN CASE OF EMERGENCY:
Candice Kristine Coloma - Retirement Specialist II - 09279912795
Hobbies
I loved to travel local & international. I also like watching movies & medical series. I can say I'm jack of all trades. I can do anything with the proper tools & equipment needed. I can deal with different types of personalities.
Timeline
Retirement Specialist II
Cognizant Technologies Solutions
09.2022 - Current
Help desk/SME/Coach Apprentice
SITEL
08.2020 - 09.2022
Logistics Planner
AHM
01.2017 - 01.2020
TSR
CONCENTRIX
07.2016 - 12.2016
Csr/Tsr/Team Leader/Manager
WE SHOUT INC.
04.2012 - 07.2016
Corporate Sales Representative
BTSG
12.2010 - 02.2012
Customer Business Associate
TELUS
05.2008 - 11.2010
Sales Associate
PACIFIC HUB CORP.
03.2007 - 01.2008
Telemarketer
PCE CORP.
09.2006 - 02.2007
Road Manager/ Choreographer/ Coordinator
RAMPAGE
01.2003 - 01.2006
High School - undefined
Pres. Sergio Osmena High School
Elementary School - undefined
Immanuel Lutheran Elementary School
Honorio Lopez Technical Institute, Inc. (TESDA)
Bachelor of Science - Foreign Service
Lyceum of The Philippines- Intramuros, Manila