Summary
Overview
Work History
Education
Skills
Timeline
Generic
Aularie Torres

Aularie Torres

San Jose Del Monte

Summary

I am seeking a role where I can apply my customer service expertise, adaptability, and attention to detail to support both clients and team goals. I am committed to delivering excellent service, resolving concerns with care and professionalism, and contributing to a positive and productive work environment. I approach my responsibilities with reliability, integrity, and a focus on continuous growth.

Overview

5
5
years of professional experience

Work History

Inbound Representative

Cloudstaff - Arrivia
12.2024 - Current
  • Handled cruise reservations, travel inquiries, and customer support for major ocean, river, and luxury cruise lines including MSC Cruises, Princess Cruises, Royal Caribbean, Celebrity Cruises, Norwegian Cruise Line, Carnival, Disney Cruise Line, Holland America Line, Cunard, Seabourn, Silversea, Regent Seven Seas, Oceania, Azamara, Viking River Cruises, AmaWaterways, and Avalon Waterways.
  • Provided high-touch service to members of premium travel programs such as Member Travel Privileges (MTP), American Express, Marriott Vacation Club, Holiday Inn Club Vacations, Hilton Grand Vacations, and The Club, ensuring accurate cruise bookings, modifications, and post-sales support.
  • Assisted clients with purchasing cruise travel insurance through Travel Insured International (TII) and CSA/Generali Global Assistance, including quoting, issuing, and managing travel insurance policies.
  • Developed strong multitasking skills while navigating multiple systems, brands, and client expectations across various tiers of cruise products and membership benefits.

Business Analyst

Manulife
01.2024 - 11.2024
  • Research and perform through checking for every case and eliminate financial errors on Pre-Authorize Debit of client's employees.
  • Process the beneficiaries and benefits of our members in our system.
  • Ensuring that our members are not over charge in their insurances and processing their claims and leave waiver for premium.
  • Process client reports, forms, employee information on their accounts.

Inbound Representative

Concentrix - Citi Bank
02.2022 - 01.2024
  • Had a chance to be one of the support for New Hires helping them with the process in the account.
  • Guided customers through account setup, updates, reactivation, and closure procedures, ensuring proper verification and compliance protocols were followed.
  • Handled inbound customer inquiries, resolving concerns related to billing, memberships, collections, and general banking services.
  • Assisted clients in reporting suspicious activity or unauthorized transactions, and initiated investigations or dispute processes in coordination with the risk and fraud teams.
  • Processed card applications, activations, limit adjustments, balance transfers, payment arrangements, and card replacements.
  • Helped customers navigate digital platforms, reset credentials, troubleshoot access issues, and understand e-statement and transaction history features.

Branch Sales Officer

CELEBES MERCHANTILE CORP. ( SUERTE MOTOPLAZA )
09.2020 - 02.2022
  • Achieved sales targets for motorcycles and accessories through both cash and installment transactions.
  • Built rapport with customers, assessed needs, and recommended suitable units based on usage and budget.
  • Processed full sales cycle: collected documents, encoded applications, computed down payments, and coordinated pricing
  • Assisted buyers through unit release inspections and final handover.
  • Handling the inventory of oil and motorcycle units for the branch.
  • Generated regular sales performance reports to branch leadership for tracking and planning.

Education

Bachelor Degree - BSBA Major in Marketing Management

University of Caloocan City
Caloocan City, Metro Manila, Philippines
09-2020

High School Diploma -

Bagumbong High School
Caloocan City, Metro Manila, Philippines
01.2015

Urduja Elementary School
Caloocan City, Metro Manila, Philippines

Skills

  • Goal oriented
  • Complaint handling
  • Follow-up skills
  • Call handling
  • Teamwork and cooperation
  • Attention to detail

Timeline

Inbound Representative

Cloudstaff - Arrivia
12.2024 - Current

Business Analyst

Manulife
01.2024 - 11.2024

Inbound Representative

Concentrix - Citi Bank
02.2022 - 01.2024

Branch Sales Officer

CELEBES MERCHANTILE CORP. ( SUERTE MOTOPLAZA )
09.2020 - 02.2022

Bachelor Degree - BSBA Major in Marketing Management

University of Caloocan City

High School Diploma -

Bagumbong High School

Urduja Elementary School

Similar Profiles

CREATE PROFILE
Aularie Torres