AUBREY TORREFIEL
Cebu City, Province Of Cebu
Summary
Accomplished Team Leader in Sales Operations with a proven track record at Fusion BPO, enhancing customer satisfaction and reducing employee turnover through effective problem-solving and tailored development plans. Skilled in sales reporting and employee coaching, I excel in organizational skills and teamwork, driving productivity and strategic decision-making.
Overview
4
4
years of professional experience
Work History
Team Leader, Sales Operations
MAXSIP TELECOM
01.2022 - 06.2024
- Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
Team Leader, Sales Operations
Fusion BPO
03.2020 - 01.2022
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
Education
UNDERGRADUATE 3RD YEAR COLLEGE - Education
LEYTE NORMAL UNIVERSITY
Tacloban City, Province Of Leyte, Philippines03.2019
Skills
- Sales Reporting
- Customer Service
- Attention to Detail
- Organizational Skills
- Goal Setting
- Sales tactics
- Employee Coaching
- Problem-solving abilities
- Microsoft Word, Computer Literate
- Excel Shortcuts
- Call center experience
- Teamwork and Collaboration
Timeline
Team Leader, Sales Operations
MAXSIP TELECOM
01.2022 - 06.2024
Team Leader, Sales Operations
Fusion BPO
03.2020 - 01.2022
UNDERGRADUATE 3RD YEAR COLLEGE - Education
LEYTE NORMAL UNIVERSITY
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