Athena Alisen
San Pedro
Summary
Dynamic Customer Service Associate with Exl Services more than a year now I was groomed and skilled in enhancing customer satisfaction and driving process improvements. I was trained with quality assurance and adept at resolving complex issues, I openly suggest automated test scripts with leaders and team that will significantly increased efficiency. Committed to delivering exceptional service while fostering team collaboration and continuous improvement of the account.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Exl services
Alabang Muntinlupa
02.2024 - Current
- Provided information about products and services available to customers.
- Kept work area neat, clean, and well-stocked at all times.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Suggested product solutions based on individual customer needs.
- Performed additional duties as assigned by management team.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Followed policies and procedures to meet or exceed established performance requirements.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Used quality monitoring system to compile and track individual and team performance.
- Created and maintained automated test scripts to reduce manual testing efforts and increase test coverage.
Education
QA Launchpad Program
Quality Assurance
01.2025 - 03.2025
Skills
- Customer service
- Quality assurance
Timeline
QA Launchpad Program
Quality Assurance
01.2025 - 03.2025
Customer Service Associate
Exl services
02.2024 - Current