Athea Cena Ong
Pasig City
Summary
Creative, driven, and engaging CELTA- and TEFL-certified training professional with native-level English and over 15 years of experience. Equipped with an extensive background in classroom administration, facilitation, and management and a solid history of motivating learners within a safe learning environment. Diligent, highly trainable, and adaptable self-starter seeking a second career in ESL teaching.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
2
2
Teaching certifications
Work History
Trainer
Intelligent Technical Solutions
Pasig City
08.2022 - Current
- Trains adult learners on conversational English, business communication, grammar, and phonetics.
- Analyzes team performance and identifies opportunities for additional training.
- Designs training materials to address knowledge and performance gaps.
- Manages compliance and learning platforms.
Learning and Development Trainer
Probe Group Philippines Inc.
Quezon City
04.2013 - 06.2021
- Trained adult learners on conversational English, business communication, and multicultural awareness.
- Contributed to reductions in employee turnover by revamping training programs.
- Created training plans, learning materials, and assessments to address skill and knowledge issues.
- Extensive experience interacting with customers from Australia, New Zealand, the United States, Malaysia, Vietnam, and Singapore.
- Produced accurate reporting and logs of class attendance and performance.
- Consistently received high ratings on learner and manager evaluations on classroom management, technical expertise, and professionalism.
- Awarded for Innovation and twice recognized as Trainer of the Month.
Learning Specialist
Sitel Group Inc
Quezon City
10.2012 - 03.2013
- Facilitated grammar review, general English, and customer service skills training for adult learners.
- Created, collected and recorded data on student progress to determine next steps for student success.
- Monitored progress of learners and adjusted instructional strategies to meet specific needs more efficiently.
Trainer
HSBC Electronic Data Processing Inc.
Quezon City
07.2010 - 12.2011
- Conducted technical and soft skills training for adult learners providing telephone support to customers from the United Kingdom.
- Taught lessons on understanding cultural differences and language nuances.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Monitored participant workflow and behaviors throughout training process.
- Developed individualized training plans to support learners and better guide them to success.
- Volunteered to help with special projects of varying degrees of complexity.
Operations Associate
HSBC Electronic Data Processing Inc.
Quezon City
01.2009 - 07.2010
- Answered and managed incoming and outgoing customer service calls.
- Followed detailed instructions on call processes.
- Increased customer service success rates by quickly resolving issues.
- Produced accurate reporting with detailed resolution notes on calls handled daily.
- Apprenticed for both the Sales and Training Teams.
Project Manager
Big Top Media Productions
Pasig City
02.2008 - 10.2008
- Ensured project progress, coordination, and completion was done on time, within budget, and within scope.
- Generated status reports, project timetables, creative briefings, cost estimates, terms and conditions, presentation materials and project billings.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
Customer Service Representative
APAC Customer Services Inc
Quezon City
08.2007 - 02.2008
- Managed incoming customer service calls from patients and health care providers from the United States.
- Furnished members and health care practitioners with details regarding members' benefits and coverage.
- Maintained customer satisfaction by handling calls with confidence, efficiency, and expertise.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Ambergris Solutions Inc
Taguig City
09.2006 - 02.2007
- Handled inbound calls for an American gaming console account.
- Answered queries on warranty and coverage.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution guide to evaluate technical problems and find appropriate solutions.
Customer Service Representative
West Contact Services Inc
Makati City
12.2005 - 08.2006
- Answered inbound calls for American retail and financial accounts.
- Processed product orders, credit card applications, and balance transfer requests.
- Upsold promos with product upgrades and free magazine subscriptions.
Sunday School Volunteer
Santa Maria della Strada Parish
Quezon City
06.2004 - 03.2005
- Tutored local community kids and taught basic reading lessons.
- Maintained and organized the parish's library collection.
Education
Certificate in Teaching English To Speakers of Other Languages (CELTA) -
Apollo English & International House Vietnam
Ho Chi Minh City 10.2022 - 10.2022
Teaching English as a Foreign Language Certificate (TEFL) -
Let's TEFL Education Ltd.
London, United Kingdom 2021.09 - 2021.09
Bachelor of Arts - Creative Writing
University of The Philippines, Diliman
Quezon City, Philippines 06.2002 - 09.2021
No Degree - Communication Arts
Miriam College
Quezon City, Philippines 04.2001 -
High School Diploma -
St. Paul's College of Quezon City
Quezon City, Philippines 06.1996 - 03.2000
Skills
Group and individual instruction
undefinedHobbies
Playing the ukulele
Going on long drives
Reading science-fiction, fantasy and personal development books
Cooking international cuisine
Character References
Available upon request
Timeline
Certificate in Teaching English To Speakers of Other Languages (CELTA) -
Apollo English & International House Vietnam
10.2022 - 10.2022
Trainer
Intelligent Technical Solutions
08.2022 - Current
Teaching English as a Foreign Language Certificate (TEFL) -
Let's TEFL Education Ltd.
2021.09 - 2021.09
Learning and Development Trainer
Probe Group Philippines Inc.
04.2013 - 06.2021
Learning Specialist
Sitel Group Inc
10.2012 - 03.2013
Trainer
HSBC Electronic Data Processing Inc.
07.2010 - 12.2011
Operations Associate
HSBC Electronic Data Processing Inc.
01.2009 - 07.2010
Project Manager
Big Top Media Productions
02.2008 - 10.2008
Customer Service Representative
APAC Customer Services Inc
08.2007 - 02.2008
Customer Service Representative
Ambergris Solutions Inc
09.2006 - 02.2007
Customer Service Representative
West Contact Services Inc
12.2005 - 08.2006
Sunday School Volunteer
Santa Maria della Strada Parish
06.2004 - 03.2005
Bachelor of Arts - Creative Writing
University of The Philippines, Diliman
06.2002 - 09.2021
No Degree - Communication Arts
Miriam College
04.2001 -
High School Diploma -
St. Paul's College of Quezon City
06.1996 - 03.2000
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