ASSHANTI LESLIE BAYSIC
PARANAQUE,Metro Manila
Summary
Skilled in customer service and Microsoft Excel, I boosted loyalty and retention at Sutherland and Teleperformance AURA by resolving complaints with empathy and enhancing user experiences. My proactive suggestions improved operational processes, demonstrating exceptional problem-solving abilities and computer proficiency.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sutherland
04.2022 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Chat Support Specialist
Teleperformance AURA
12.2021 - 04.2022
- Collaborated closely with other departments to address cross-functional concerns efficiently.
- Assisted customers in navigating company website features, resulting in improved user experience and customer retention rates.
- Proactively communicated potential process improvements identified through daily work activities to supervisors for consideration in future updates or enhancements within the department''s operations plan framework.
- Delivered exceptional service quality with empathetic and attentive communication skills.
Education
Bachelor of Science - Major in Criminology
Philippine College of Criminology
Quiapo District, Metro Manila, Philippines06.2023
High School Diploma -
Sun Valley National High School
Parañaque City Metro Manila03.2018
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Problem-solving abilities
Data Entry
Data Collection
Problem Resolution
Microsoft Excel
Appointment Scheduling
Scheduling
Computer Proficiency
Languages
English
Advanced (C1)
Work Preference
Work Type
Part TimeContract WorkFull TimeLocation Preference
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid time off4-day work weekPersonal development programsCareer advancementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved customer's issueswhich led to promotion.
Quote
Wanderer, there is no path, the path is made by walking.
Antonio Machado
Timeline
Customer Service Representative
Sutherland
04.2022 - 04.2024
Chat Support Specialist
Teleperformance AURA
12.2021 - 04.2022
Bachelor of Science - Major in Criminology
Philippine College of Criminology
High School Diploma -
Sun Valley National High School