ASHLY NICOLE LUCERO
Dasmarinas
Summary
A hard working individual looking for a challenging position where I can showcase my skills and contribute to the growth of the company also to continue to learn and to enhance my skills more.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
Work History
Sales Staff Member
WACKY STUDIO
Dasmariñas,Cavite
07.2023 - Current
- Assisted customers with product selections and inquiries
- I ensure they have the best picture and experience in our store
- I ensure they understand the instructions I explain to them and tell them
- Resolved customer complaints promptly while following company policies.
- Resolved machine issues promptly to minimize downtime.
- Generated and printed machine codes for customer use.
- Utilized Microsoft Excel and Word for various administrative tasks.
- Trained new staff on store policies and procedures.
Barista
The Lost Bread
Dasmariñas,Cavite
05.2023 - 12.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated coffee brewing equipment and ensured proper maintenance procedures.
- Operated cash registers to process customer payments.
- Promoted seasonal menu items to enhance customer experience and sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
Education
SHS -
CONGRESSIONAL INTEGRATED HIGH SCHOOL
Dasmariñas,Cavite 08.2021 - 05.2023
JHS -
CONGRESSIONAL NATIONAL HIGH SCHOOL
Dasmariñas,Cavite 06.2017 - 04.2021
RAMONA S. TIRONA MEMORIAL SCHOOL
Dasmariñas,Cavite 06.2011 - 06.2016
Skills
- Sales Strategies
- Sales Strategy
- Sales Techniques
- Sales Target Achievement
- Sales Performance
- Client relationship management
- Product expertise
- Product promotion
- Customer support
- Employee training
- Issue resolution
- Task prioritization
- Detail orientation
- Client relationship management
Languages
English
Intermediate
B1
Tagalog
Proficient
C2
PERSONAL INFORMATION
- AGE: 20 YRS. OLD
- MOTHER'S NAME: LIBERTY SANTIAGO
- FATHER'S NAME: FRANCO LUCERO
Timeline
Sales Staff Member
WACKY STUDIO
07.2023 - Current
Barista
The Lost Bread
05.2023 - 12.2023
SHS -
CONGRESSIONAL INTEGRATED HIGH SCHOOL
08.2021 - 05.2023
JHS -
CONGRESSIONAL NATIONAL HIGH SCHOOL
06.2017 - 04.2021
RAMONA S. TIRONA MEMORIAL SCHOOL
06.2011 - 06.2016