Writing
Ashley Marie Tubiano
Customer Service Associate
Bacoor, Province of Cavite
Summary
Highly motivated and enthusiastic psychology student that offers history of increasing customer satisfaction and loyalty through outstanding customer service. Possesses excellent communication, problem-solving, and organization skills. Skilled in handling customer inquiries, resolving customer issues, and keen understanding of the concepts of psychology. Self-motivated and goal-oriented individual with a commitment to excellence.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Customer Service Associate
Amazon
05.2022 - 11.2023
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Customer Service Subject Matter Expert
Amazon
12.2022 - 01.2023
- Mentored junior team members in best practices, industry standards, and technical skills.
- Provided subject matter expertise to support the development of new products, services and processes.
- Championed a culture of continuous learning within the team, fostering an environment that encouraged skill development and growth opportunities.
- Managed and exceeded performance metrics by consistently monitoring progress against set targets, identifying areas of opportunity, and implementing action plans to address gaps.
Education
Bachelor of Science - Psychology
Polytechnic University of The Philippines
Santa Mesa, Metro Manila, Philippines 04.2001 -
Humanities And Social Sciences
Senior High School in San Nicolas III
Bacoor City, Cavite06.2021
Bacoor National High School- Gawaran Annex
Bacoor City, Cavite04.2019
Lourdes National High School
Panglao, Bohol04.2016
Tinago Elementary School
Dauis, Bohol, Philippines03.2015
Tagbilaran City Central Elementary School
Tagbilaran City, Bohol03.2014
Gawaran Elementary School
Bacoor City, Cavite03.2013
Skills
Customer Support
undefinedInterests
Reading
Handcrafting stationaries
Timeline
Customer Service Subject Matter Expert
Amazon
12.2022 - 01.2023
Customer Service Associate
Amazon
05.2022 - 11.2023
Bachelor of Science - Psychology
Polytechnic University of The Philippines
04.2001 -
Humanities And Social Sciences
Senior High School in San Nicolas III
Bacoor National High School- Gawaran Annex
Lourdes National High School
Tinago Elementary School
Tagbilaran City Central Elementary School
Gawaran Elementary School
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