Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ashley Basa

Ashley Basa

CSR
Cainta, Rixal

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Team Leader

Convergys
Eastwood
12.2019 - Current
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

SME

Convergys
Eastwood
12.2017 - 12.2018

Assist team members with product familiarization. Handle customer escalation.

CSR

Convergys
Eastwood
04.2015 - 08.2017

Assist customer navigate and set up their online account. Identify and resolved any online issues.

CSR

Stream
Eastwood
05.2011 - 12.2014

Assist customer with their phone warranty and resolved common mobile phone technical issues.

Tech Support

Stream
Easteood
08.2010 - 04.2011
  • Identify and resolved common software issues affecting their PC via remote access.
  • Upsell software products

Education

Bachelor Of Science - BSN

Velez College
Cebu City
06.1988 - 03.1992

Skills

Account management

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Timeline

Team Leader

Convergys
12.2019 - Current

SME

Convergys
12.2017 - 12.2018

CSR

Convergys
04.2015 - 08.2017

CSR

Stream
05.2011 - 12.2014

Tech Support

Stream
08.2010 - 04.2011

Bachelor Of Science - BSN

Velez College
06.1988 - 03.1992
Ashley BasaCSR