Results-driven telecom professional with 15+ years of experience in pre-sales, bid office, site solution, project management, site operations, and maintenance. Proven track record of delivering high-quality services and driving business growth. Experienced with strategic business planning and operational management. Utilizes analytical and problem-solving skills to optimize financial performance and drive growth. Track record of effective leadership and team collaboration in achieving organizational objectives.
- Global Bid Support: Provided site solution scope perspective support for global bids, including SOC, power calculation, full scope, and partial scope.
Optimized BoQ Preparation: Prepared an optimized Bill of Quantities (BoQ) for site solutions using a premium proposal and the ECP tool.
Product Knowledge: Maintained high competence in the Ericsson radio site solution product global portfolio, including released and roadmap products.
- Knowledge Sharing: Conducted knowledge-sharing sessions within the team on new products, roadmap products, and best practices.
- Technical Support: Provided technical support for day-to-day help desk queries, resolving issues within 48 hours.
Customer Engagement: Engaged with customers to address queries, position new products, and highlight key benefits and features.
- Bid Progress Updates: Presented progress on bids and helpdesk queries in monthly meetings, highlighting key milestones and achievements.
- Delivering technical expertise and solutions for Ericsson's site products and services, including radio access networks and site infrastructure.
- Collaborating with sales teams to develop and deliver pre-sales support, such as RFP responses, solution design, and technical presentations.
- Designing and developing innovative site solutions that meet customer requirements and drive business growth. - Building strong relationships with customers through technical guidance, solution demonstrations, and proof-of-concepts.
- Conducting competitor analysis and staying up-to-date with industry trends to maintain Ericsson's competitive edge. - Providing global helpdesk support, ensuring timely and effective resolution of technical queries and issues.
-Cluster Operations Management: Oversee cluster operations, ensuring efficient delivery of services and meeting performance targets
- Team Management: Manage and develop a team of site managers and engineers to achieve operational excellence
- QHSE Standards: Implement and maintain quality, health, safety, and environment (QHSE) standards
- Site Operations & Maintenance: Responsible for overall operations and maintenance of telecom sites within designated area
- Site Performance Optimization: Ensure optimal site performance, minimize downtime, and improve network quality
- Cross-Functional Collaboration: Collaborate with cross-functional teams to drive business growth and customer satisfaction
- Site Acquisition & Planning: Manage site acquisition, planning, and implementation of new sites and upgrades
- Regulatory Compliance: Ensure compliance with regulatory requirements and company policies
- Stakeholder Management: Maintain relationships with landlords, local authorities, and other stakeholders
- KPI Monitoring & Analysis: Monitor and analyze key performance indicators (KPIs) to identify areas for improvement
- Corrective Actions: Implement corrective actions to address performance gaps and improve operational efficiency
- Site Visits & Audits: Conduct regular site visits and audits to ensure adherence to standards
- Internal & External Stakeholder Management: Build and maintain relationships with internal stakeholders (sales, marketing, technical teams) and external stakeholders (vendors, contractors, local authorities)
- Network Maintenance: Maintain 2-AG2, 12 ILAs, 26 AG1, and 1,100 sites, ensuring network uptime > 99.95% across all technologies, including Small Cells.
- OFC Loss Minimization: Minimize OFC losses, clear Critical/Non-critical SA alarms, CRC loss, link loss, etc. Within a turnaround time of 4 hours.
- Preventive Maintenance: Execute timely PMs to minimize TT01, and provide monthly training to TRT.
- Inventory Management: Ensure stock availability and compliance with physical stock vs. SAP.
- Power Report Submission: Submit power reports to the portal in a timely manner.
- Weekly Review Meetings: Conduct weekly meetings with IPs to review uptime, resolve open issues, and drive projects.
- Project Management: Drive projects like SMPS reachability, DG controller reading communication, SO7 testing, and unique site down reduction.
- Infrastructure Management: Manage and maintain active and passive infrastructure at Jio sites, ensuring optimal performance and minimal downtime.
- Installation and Upgrade: Oversee installation, maintenance, and upgrade of active infrastructure (BTS, RRH, etc.) And passive infrastructure (towers, shelters, power systems).
- QHSE Standards: Implement and maintain quality, health, safety, and environment (QHSE) standards at Jio sites.
- Vendor Management: Manage vendors and contractors, ensuring compliance with company policies and procedures.
- KPI Monitoring: Monitor and analyze KPIs to identify areas for improvement, and implement corrective actions.
- Stakeholder Management: Maintain relationships with internal stakeholders (operations, maintenance, technical teams), and external stakeholders (vendors, contractors, local authorities).
- Team Leadership: Lead a team of 20 technicians, 1 supervisor, and an OME partner in cluster operations.
- Site Maintenance: Maintain 4 RBSC sites, 8 TNG node sites, 16 ANG node sites, and 180 BTS sites, ensuring optimal performance and minimal downtime.
- Cost Optimization: Implement cost-saving initiatives, such as PIU removal, NCU, FCU, Delta Hybrid, AC Optimization, DG Optimization, and ID-OD conversion.
- Energy Efficiency: Implement energy-saving techniques and modifications to reduce O&M expenditures.
- Training and Development: Organize technical and safety training for technicians to develop technical skills, and reduce incident cases.
- Asset Management: Drive timely replacements and refurbishment of assets, ensuring redeployment, and minimizing downtime.
- Governance and Compliance: Ensure adherence to O&M processes, vendor management, and regulatory compliance.
- Vendor Management: Manage vendors, ensuring 99% clearance of invoice submission, and timely payment.
- Site Operations: Oversee day-to-day operations of telecom sites, ensuring optimal performance, and minimal downtime.
- Site Visits and Audits: Conduct regular site visits and audits to monitor site conditions, and ensure compliance with safety and regulatory standards.
- Site Maintenance and Repairs: Manage site maintenance, repairs, and upgrades, including troubleshooting and resolving technical issues.
- QHSE Standards: Ensure adherence to quality, health, safety, and environment (QHSE) standards at all sites.
- Risk Management: Identify and mitigate potential site risks, including security, environmental, and operational hazards.
- Performance Monitoring: Monitor site performance metrics, including site uptime, and implement corrective actions to improve performance.
- Inventory Management: Manage site inventory, including spare parts and materials, to ensure efficient site operations.
- Team Leadership: Lead a team of 45 technicians and 6 FSEs in the Udaipur Cluster, maintaining 900 sites across the cluster.
- Cost Optimization: Implement cost-saving initiatives, such as PIU removal, NCU, FCU, Delta Hybrid, AC Optimization, DG Optimization, and ID-OD conversion.
- Energy Efficiency: Implement energy-saving techniques and modifications to reduce O&M expenditures.
- Training and Development: Organize technical and safety training for technicians to develop technical skills, and reduce incident cases.
- Asset Management: Drive timely replacements and refurbishment of assets, ensuring redeployment, and minimizing downtime.
- Uptime and Service Penalty: Drive uptime and reduce service penalties by deep diving into the actual attributes of network outages and providing timely support to the ground team.
Governance and Compliance: Ensure adherence to O&M processes, and 100% SRN of replaced assets/materials.
- Field Operations: Oversee field operations, ensuring timely and efficient execution of passive infrastructure maintenance and repairs.
- Field Team Management: Manage and guide field technicians and engineers to perform site surveys, maintenance, and repairs.
- Site Visits and Troubleshooting: Conduct site visits to identify and rectify issues, and troubleshoot complex technical issues.
- Coordination and Collaboration: Coordinate with site managers, vendors, and contractors to ensure seamless execution of field activities, and collaborate with internal stakeholders to drive business growth and customer satisfaction.
- Performance Analysis: Analyze field performance metrics, and implement corrective actions to improve efficiency and reduce downtime.
- Inventory Management: Manage field inventory and logistics, ensuring the timely availability of resources and materials.
- Team Leadership: Lead a team of 15 technicians and , maintaining 150 sites across the cluster.
- Cost Optimization: Implement cost-saving initiatives, such as PIU removal, NCU, FCU, Delta Hybrid, AC Optimization, DG Optimization, and ID-OD conversion.
- Energy Efficiency: Implement energy-saving techniques and modifications to reduce O&M expenditures.
- Training and Development: Organize technical and safety training for technicians to develop technical skills and reduce incident cases.
- Asset Management: Drive timely replacements and refurbishment of assets, ensuring redeployment and minimizing downtime.
- Uptime and Service Penalty: Drive uptime and reduction in service penalty by deep drilling the actual attribute of network outage and timely support to ground team.
- Governance and Compliance: Ensure adherence to O&M processes, and 100% SRN of replaced asset/material.
- Field Operations: Oversee field operations, ensuring timely and efficient execution of passive infrastructure maintenance and repairs.
- Field Team Management: Manage and guide field technicians and engineers to perform site surveys, maintenance, and repairs.
- Site Visits and Troubleshooting: Conduct site visits to identify and rectify issues, and troubleshoot complex technical issues.
- Coordination and Collaboration: Coordinate with site managers, vendors, and contractors to ensure seamless execution of field activities, and collaborate with internal stakeholders to drive business growth and customer satisfaction.
- Performance Analysis: Analyze field performance metrics and implement corrective actions to improve efficiency and reduce downtime.
- Inventory Management: Manage field inventory and logistics, ensuring timely availability of resources and materials.
Leadership
1. Telecom Operations & Maintenance: Proven experience in managing and maintaining large-scale telecom networks, including site operations, maintenance, and upgrades.
2. Project Management: Skilled in managing projects, including cost optimization, energy efficiency, and technical upgrades, with a focus on delivering results within budget and timelines.
3. Leadership & Team Management: Experienced leader with a proven track record of managing and developing high-performing teams, including technicians, engineers, and vendors.
4. Technical Expertise: Strong technical knowledge of telecom infrastructure, including power systems, transmission, and network architecture.
5. Problem-Solving & Troubleshooting: Adept at analyzing complex technical issues, identifying root causes, and implementing effective solutions.
6. Data Analysis & Reporting: Skilled in analyzing data, identifying trends, and providing insights to inform business decisions.
7. Stakeholder Management: Experienced in managing relationships with internal and external stakeholders, including vendors, customers, and partners.
8. Cost Optimization & Energy Efficiency: Proven expertise in implementing cost-saving initiatives and energy-efficient solutions to reduce O&M expenditures.
9. Quality & Safety Management: Committed to ensuring high-quality work and maintaining a safe practices, including compliance with regulatory requirements and industry standards.
10. Innovation & Continuous Improvement: Proven ability to drive innovation and continuous improvement, including implementing new technologies and processes to improve business outcomes.