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Arwyn Dollentas
Technical Support Specialist
San Pedro,LAG
Summary
Focused experienced in overseeing social media marketing for growing organizations. Accomplished in improving lead prospecting, customer acquisition and brand awareness. Offers top skills in planning and project management.
Overview
12
12
years of professional experience
1
1
Language
Work History
Social Media Support for Google Nest Devices
Foundever
10.2019 - Current
- Participated in online community engagement activities such as Twitter, Facebook, Instagram, YouTube post or DMs.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Proven ability to develop and implement creative solutions to complex problems.
Nest Security Escalations
Sykes Asia
07.2019 - 10.2019
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Proven ability to develop and implement creative solutions to complex problems.
- Provided professional services and support in a dynamic work environment.
Project Stream (Stadia) Beta Support
Sykes Asia
12.2018 - 02.2019
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Reviewed, evaluated, and identified requirements for testability.
- Kept accurate records of bug reports, test results, and other relevant documentation for easy reference during project lifecycle.
- Provided solutions to various technical problems of varying scope and complexity.
Hardware Care for Google Home Devices
Sykes Asia
07.2017 - 10.2018
- Sought ways to improve processes and services provided.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Google Playstore Technical Support
Sykes Asia
04.2017 - 07.2017
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
Western Union Chat and Email Representative
Inspiro (Formerly SPi CRM) - Head Office
01.2015 - 01.2017
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Collected, arranged, and input information into database system.
Wester Union Customer Support
Inspiro (Formerly SPi CRM) - Head Office
01.2014 - 01.2015
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
LG Tier II Smart Diagnosis Team
SPI Global CRM
01.2013 - 01.2014
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
LG Home Appliance Technical Support
SPI Global CRM
01.2012 - 01.2013
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Google Nest Security Subject Matter Expert
Sykes Asia
02.2019 - 06.2019
- Managed user accounts, permissions and group policies for optimal system security.
- Evaluated existing resources and developed new strategies to maximize effectiveness in addressing identified gaps.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
Education
B.S. Computer Science - Computer Programming
AMA Computer University
Skills
Helping customers with product inquiry and availability
Responsible for solving customer with installation and technical issues
Responsible for processing in-warranty exchange of the product
Specialized team for processing escalated technical cases
Daily reporting on productivity and cases under Tier 2 bucket
Answers customers inquiries regarding money transfer status, account management, and refund )
Troubleshoot mobile app and errors encountered on their account and offered security
Vendor Relationship Management
Brand Development
Additional References
Additional references will be sent upon request.
References
Justin Fabian, +639176356358, Transcom - Operations Manager (Pinterest)
Software
CSS
Java Script
Timeline
Social Media Support for Google Nest Devices
Foundever
10.2019 - Current
Nest Security Escalations
Sykes Asia
07.2019 - 10.2019
Google Nest Security Subject Matter Expert
Sykes Asia
02.2019 - 06.2019
Project Stream (Stadia) Beta Support
Sykes Asia
12.2018 - 02.2019
Hardware Care for Google Home Devices
Sykes Asia
07.2017 - 10.2018
Google Playstore Technical Support
Sykes Asia
04.2017 - 07.2017
Western Union Chat and Email Representative
Inspiro (Formerly SPi CRM) - Head Office
01.2015 - 01.2017
Wester Union Customer Support
Inspiro (Formerly SPi CRM) - Head Office
01.2014 - 01.2015
LG Tier II Smart Diagnosis Team
SPI Global CRM
01.2013 - 01.2014
LG Home Appliance Technical Support
SPI Global CRM
01.2012 - 01.2013
B.S. Computer Science - Computer Programming
AMA Computer University