Arvin James Nicdao
Marilao, Province Of Bulacan,BUL
Summary
Driven leader with a proven track record at Accenture, enhancing customer satisfaction and streamlining processes. Excelled in team supervision and problem-solving, achieving significant improvements in service delivery and operational efficiency. Skilled in coaching and process improvement, consistently prioritized quality and team development to exceed objectives. Been a Trainer, SME and Quality Auditor.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Leader
Accenture
03.2021 - Current
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Transaction Processing Associate
Accenture
06.2015 - 03.2021
Transaction Processing New Associate
Accenture
07.2012 - 05.2015
- Processed entries to make adjustments and post to client accounts.
- Conducted thorough investigations into any discrepancies or anomalies within processed transactions, taking corrective action as needed to maintain data integrity and prevent future issues.
- Enhanced customer satisfaction with timely and accurate transaction processing, ensuring seamless service delivery.
- Developed strategies to improve processes and reduce costs.
- Collaborated with team members to identify areas for improvement in the transaction process, leading to increased efficiency and accuracy.
Education
Bachelor of Science - Economics
Polytechnic University of The Philippines
Santa Mesa, Philippines05-2012
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Staff Training
- Work Planning and Prioritization
- Coaching and Mentoring
- Documentation And Reporting
- Performance Improvement
- Analytical Thinking
- Goal Setting
- Overseeing Daily Activities
- Quality Improvement
- Daily workflow improvement
- Mentoring
- Coaching
- Leadership
- Time Management
- Multitasking
- Process Improvement
- Decision-Making
- Inventory Management
Certification
CoachEx Training
Technology Quotient Training
Timeline
Team Leader
Accenture
03.2021 - Current
Transaction Processing Associate
Accenture
06.2015 - 03.2021
Transaction Processing New Associate
Accenture
07.2012 - 05.2015
Bachelor of Science - Economics
Polytechnic University of The Philippines
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