Arvie Arrabis
Warehouse / Logisctics Supervisor
Cagayan De Oro City
Summary
Versatile Operations Supervisor knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems and developing improvement plans. Bringing 15 years of related experience. Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 15 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills. Resourceful about keeping operations on-schedule and on-budget. Successful at coordinating diverse resources and satisfying tough clients according to demanding timelines.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Branch OIC
Oceanic Container Lines, Inc.
Cagayan de Oro City
04.2020 - 03.2023
- Oversees branch business operations namely finance and accounting, sales & marketing, operations, and administration.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Implements company policies and procedures.
- Attends joint survey for accident & incident if they have occur or damages of cargo.
Field Operations Supervisor
Oceanic Container Lines, Inc.
Cagayan de Oro City
04.2007 - 04.2020
- Conducted scheduled and impromptu evaluations to assess work performance.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Planned and oversaw team operations in AOR
- Plans and implements systematic operations vessel, ports yard, container yard, and warehouse.
- Performed daily inspections, charted readings, documented equipment downtime and oversaw maintenance for equipment.
- Almost 15 years experience in shipping and logistics
CSR / RECEBASE
Oceanic Container Lines, Inc.
Tondo, Manila
04.2005 - 03.2007
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Responsible on preparation of all documents Inbound and Outbound that are requires from Authority and Cargo Handling Operator (CHO). and customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Trucking Dispatcher
Oceanic Container Lines, Inc.
Tondo, Manila
08.2003 - 03.2004
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Worked closely with customers to effectively resolve issues and complaints.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Schedules deliveries, pick-ups, and hustling of all trucks.
- Plans and implements systematic cargo deliveries.
- Coordinated dispatching of 12 drivers to accomplish daily delivery requirements.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
Education
Bachelor of Science - Bachelor of Secondary Education
Cebu Technological University
Daanbantayan, Cebu 06.1999 - 03.2003
Skills
Operations planning
undefinedTimeline
Branch OIC
Oceanic Container Lines, Inc.
04.2020 - 03.2023
Field Operations Supervisor
Oceanic Container Lines, Inc.
04.2007 - 04.2020
CSR / RECEBASE
Oceanic Container Lines, Inc.
04.2005 - 03.2007
Trucking Dispatcher
Oceanic Container Lines, Inc.
08.2003 - 03.2004
Bachelor of Science - Bachelor of Secondary Education
Cebu Technological University
06.1999 - 03.2003
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