Arthur Jhon Escabusa
Assistant Retail Manager
Cagayan De Oro, Province Of Misamis Oriental
Summary
Dynamic Assistant Store Manager with a proven track record at Globe Telecom, enhancing customer satisfaction and driving sales growth. Excelled in team leadership and strategic planning, significantly improving store performance. Skilled in inventory control and customer service management, adept at fostering loyalty and mentoring staff for peak performance.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Assistant Store Manager
Globe Telecom
05.2018 - 09.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Retail Specialist
Globe Telecom
03.2013 - 04.2018
- Informed customers of current store promotions to encourage additional sales purchases.
- Greeted customers and helped with product questions, selections, and purchases.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Business Administration - Marketing Management
Ateneo De Cagayan - Xavier University
Cagayan De Oro, Province Of Misamis Oriental, Philippines03.2012
High School Diploma -
Kong Hua School
Cagayan De Oro, Province Of Misamis Oriental, Philippines03.2006
Skills
Stock management
Customer Relations
Customer Service
Store operations
Team Management
Problem-Solving
Inventory counting
Retail Operations
Sales expertise
Time Management
Upselling and Cross Selling
Customer Service Management
Customer experience
Microsoft Office Suite
Employee Coaching
Multitasking Abilities
Team Leadership
Time management abilities
Employee Motivation
Decision-Making
Continuous Improvement
Certification
[Experiential Behavioral Learning], [AOTZ JAPAN] - [10 days]
Timeline
Assistant Store Manager
Globe Telecom
05.2018 - 09.2024
[Zone Manager of the Year], [Globe Telecom Inc.] - [2017]
12-2017
[Experiential Behavioral Learning], [AOTZ JAPAN] - [10 days]
12-2014
Retail Specialist
Globe Telecom
03.2013 - 04.2018
[Image Plus Workshop], [mayK] - [14 days]
11-2012
Bachelor of Science - Business Administration - Marketing Management
Ateneo De Cagayan - Xavier University
High School Diploma -
Kong Hua School
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