Arthur James Bautista
City of San Fernando, Pampanga
Summary
To obtain employment in a reputable company where I can explore experiences and qualifications, share professional workmanship, establish a remarkable leadership and commitment to personal ultimate goals congruent to the company's interests.
Overview
6
6
years of professional experience
Work History
Performance Specialist
EastWest MCI-Freluz Bldg
07.2023 - 04.2024
- Improved client retention rates by consistently exceeding performance goals and expectations.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Strengthened communication skills through regular interactions with others.
Customer Service Representative
TaskUs
07.2021 - 10.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Representative
Iqor-SM City Clark
11.2020 - 04.2021
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
Barista
Starbucks-SM City Telabastagan
02.2020 - 07.2020
- Described menu items to customers and suggested products based on stated preferences.
- Maintained highest standards of conduct and personalized customer service.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
Customer Service Representative (Non-Voice)
ICONNECT WORLD BPO
12.2017 - 02.2018
- Followed scripts and processes to uphold brand standards.
- Processed and issued product orders and service upgrades for customers.
Education
Bachelor of Science in Secondary Education Major in English -
Our Lady of Fatima University – Pampanga Campus
City of San Fernando, PampangaSkills
Adaptive Team Player
undefinedPersonal Information
- Age: 29 years old
- Place of Birth: City of San Fernando, Pampanga
- Marital Status: Single
Disclaimer
I hereby certify that the above information are true and correct to the best of my knowledge and belief.
Timeline
Performance Specialist
EastWest MCI-Freluz Bldg
07.2023 - 04.2024
Customer Service Representative
TaskUs
07.2021 - 10.2021
Customer Service Representative
Iqor-SM City Clark
11.2020 - 04.2021
Barista
Starbucks-SM City Telabastagan
02.2020 - 07.2020
Customer Service Representative (Non-Voice)
ICONNECT WORLD BPO
12.2017 - 02.2018
Bachelor of Science in Secondary Education Major in English -
Our Lady of Fatima University – Pampanga Campus
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