Arron Datuin
City of Muntinglupa
Summary
Dynamic Senior Collections Specialist with a proven track record at Exl Philippines, excelling in account management and payment negotiation. Adept at resolving disputes and ensuring compliance, I effectively reduced outstanding balances through strategic communication and innovative solutions. Committed to enhancing team performance while delivering exceptional client service.
Overview
18
18
years of professional experience
1999
1999
years of post-secondary education
Work History
Senior Collections Specialist
Exl Philippines
Alabang
2023.05 - Current
- Managed customer accounts to ensure timely collections and compliance.
- Developed payment plans to assist clients in settling outs
- tanding balances.
- Conducted regular follow-ups on overdue accounts through calls and emails.
Senior Process Executive
Infosys Ltd
Alabang
2013.04 - 2023.05
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Collection Specialist
Alorica
Makati
2011.11 - 2013.04
- Managed customer accounts to ensure timely payments and reduce outstanding balances.
- Communicated with clients to resolve payment disputes and negotiate repayment plans.
- Utilized collections software to track payment statuses and update customer records.
Technical Support Specialist
Iopex Technologies Philuppines
Taguig
2011.10 - 2012.10
- Resolved technical issues for clients using ticketing systems and remote support tools.
- Documented troubleshooting steps and solutions in knowledge base articles.
- Troubleshot system errors and identified potential solutions.
Technically Support Specialist
IBM Daksh Philippines
Makati
2011.04 - 2011.10
- Provided technical support for software and hardware issues to clients.
- Assisted customers in troubleshooting and resolving service-related inquiries.
- Maintained accurate records of customer interactions and solutions provided.
Coach apprentice
Sitel
Quezon City
2007.07 - 2011.04
- Developed training materials for new coaching strategies and techniques.
- Facilitated team meetings to discuss performance and share best practices.
- Analyzed customer service interactions to identify improvement areas.
Education
Bachelor of Science - HRM
University of Sto Tomas
manila 1994.04 - 1998.05
Arellano University
pasaySkills
- Account management
- Payment negotiation
- Collections compliance
- Effective communication
- Dispute resolution
Affiliations
Vocal member of Music Ministry
Accomplishments
- Consistent Top Agent awardee for 2 years
Timeline
Senior Collections Specialist
Exl Philippines
2023.05 - Current
Senior Process Executive
Infosys Ltd
2013.04 - 2023.05
Collection Specialist
Alorica
2011.11 - 2013.04
Technical Support Specialist
Iopex Technologies Philuppines
2011.10 - 2012.10
Technically Support Specialist
IBM Daksh Philippines
2011.04 - 2011.10
Coach apprentice
Sitel
2007.07 - 2011.04
Bachelor of Science - HRM
University of Sto Tomas
1994.04 - 1998.05
Arellano University
References
References available upon request.