Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
References
Generic

Arron Datuin

City of Muntinglupa

Summary

Dynamic Senior Collections Specialist with a proven track record at Exl Philippines, excelling in account management and payment negotiation. Adept at resolving disputes and ensuring compliance, I effectively reduced outstanding balances through strategic communication and innovative solutions. Committed to enhancing team performance while delivering exceptional client service.

Overview

18
18
years of professional experience
1999
1999
years of post-secondary education

Work History

Senior Collections Specialist

Exl Philippines
Alabang
05.2023 - Current
  • Managed customer accounts to ensure timely collections and compliance.
  • Developed payment plans to assist clients in settling outs

  • tanding balances.
  • Conducted regular follow-ups on overdue accounts through calls and emails.

Senior Process Executive

Infosys Ltd
Alabang
04.2013 - 05.2023
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Collection Specialist

Alorica
Makati
11.2011 - 04.2013
  • Managed customer accounts to ensure timely payments and reduce outstanding balances.
  • Communicated with clients to resolve payment disputes and negotiate repayment plans.
  • Utilized collections software to track payment statuses and update customer records.

Technical Support Specialist

Iopex Technologies Philuppines
Taguig
10.2011 - 10.2012
  • Resolved technical issues for clients using ticketing systems and remote support tools.
  • Documented troubleshooting steps and solutions in knowledge base articles.
  • Troubleshot system errors and identified potential solutions.

Technically Support Specialist

IBM Daksh Philippines
Makati
04.2011 - 10.2011
  • Provided technical support for software and hardware issues to clients.
  • Assisted customers in troubleshooting and resolving service-related inquiries.
  • Maintained accurate records of customer interactions and solutions provided.

Coach apprentice

Sitel
Quezon City
07.2007 - 04.2011
  • Developed training materials for new coaching strategies and techniques.
  • Facilitated team meetings to discuss performance and share best practices.
  • Analyzed customer service interactions to identify improvement areas.

Education

Bachelor of Science - HRM

University of Sto Tomas
manila
04.1994 - 05.1998

Arellano University
pasay

Skills

  • Account management
  • Payment negotiation
  • Collections compliance
  • Effective communication
  • Dispute resolution

Affiliations

Vocal member of Music Ministry

Accomplishments

  • Consistent Top Agent awardee for 2 years

Timeline

Senior Collections Specialist

Exl Philippines
05.2023 - Current

Senior Process Executive

Infosys Ltd
04.2013 - 05.2023

Collection Specialist

Alorica
11.2011 - 04.2013

Technical Support Specialist

Iopex Technologies Philuppines
10.2011 - 10.2012

Technically Support Specialist

IBM Daksh Philippines
04.2011 - 10.2011

Coach apprentice

Sitel
07.2007 - 04.2011

Bachelor of Science - HRM

University of Sto Tomas
04.1994 - 05.1998

Arellano University

References

References available upon request.
Arron Datuin