ARRIANE KAYE DASA
Taytay
Summary
Detail-oriented HR and Customer Support professional with experience in onboarding, recruitment, compliance, and client relations. Skilled in managing end-to-end HR processes, providing exceptional customer service, and leading cross-functional collaboration. Proven ability to streamline workflows, resolve escalations, and enhance employee and customer experience. Seeking to leverage expertise in HR operations, onboarding management, and customer engagement to drive organizational success.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
PartnerHero Philippines Corporation
09.2024 - 09.2025
- Delivered high-quality customer support via email, chat, and phone while maintaining SLA performance metrics.
- Acted as Subject Matter Expert (SME), providing real-time escalation support and coaching to associates.
- Enhanced first-response, routing, and escalation processes to improve customer satisfaction and reduce resolution time.
- Identified knowledge gaps and developed reskilling initiatives to boost team performance.
- Troubleshot technical issues, filed detailed bug reports, and collaborated with product teams to resolve undocumented problems.
- Analyzed recurring customer issues and provided insights for continuous process improvement.
- Created and updated knowledge base articles and canned responses to optimize support efficiency.
HR Coordinator
Magellan E-support Services Inc.
11.2022 - 09.2024
- Facilitated end-to-end employee onboarding processes ensuring smooth transitions for new hires.
- Maintained accurate employee records and compliance with HR policies and legal requirements.
- Partnered with cross-functional teams to coordinate onboarding logistics and HR initiatives.
- Prepared HR documents, reports, and maintained updated employee records in HRIS systems.
Admin
GSTECH Data and Network Solutions
09.2019 - 01.2023
- Performed administrative tasks including data entry, correspondence handling, and file management.
- Provided customer assistance and resolved inquiries to ensure client satisfaction.
- Supported day-to-day office operations and maintained workflow efficiency.
Account Manager
HRServices.io
06.2022 - 10.2022
- Built and nurtured client relationships, ensuring consistent delivery of high-quality services.
- Collaborated with internal departments to align client needs with company solutions.
- Served as a point of contact for escalations and resolved client concerns efficiently.
HR Assistant
HRServices.io
02.2022 - 06.2022
- Managed recruitment activities including sourcing, reference checks, and contract preparation.
- Processed payroll, resolved discrepancies, and supported employee performance management procedures.
- Maintained HR calendars, scheduled interviews, and coordinated HR events.
- Handled employee termination paperwork and exit interviews with confidentiality and accuracy.
HR Intern
Vivant Advantage
02.2022 - 04.2022
- Supported talent acquisition processes including job posting, sourcing, and contract creation.
- Assisted in maintaining employee records, HR documentation, and reports.
- Scheduled interviews, HR events, and maintained agendas to support HR operations.
Customer Service Representative
MVP Marketing and Global Solutions
01.2019 - 08.2019
- Conducted outbound calls to prospective customers to generate leads for sales.
- Built rapport with clients to encourage engagement and conversion.
- Maintained customer interaction logs and ensured follow-ups were completed promptly.
Education
BSBA - Human Resource Development Management
Rizal Technological University
01.2022
Senior High School - ABM Strand
AMA Computer Learning Center
01.2018
Junior High School - undefined
Antonio C. Esguerra Memorial National High School
01.2016
Elementary School - undefined
Sitio Tapayan Elementary School
01.2012
Skills
- Onboarding & Orientation Programs
- Recruitment & Talent Acquisition
- Customer Service & Escalation Management
- HRIS & Documentation Management
- Employee Relations & Engagement
- Client Relationship Management
- Process Improvement & Compliance
- Performance Metrics & Reporting
- Bilingual: English, Tagalog, Karay-a
Timeline
Customer Support Specialist
PartnerHero Philippines Corporation
09.2024 - 09.2025
HR Coordinator
Magellan E-support Services Inc.
11.2022 - 09.2024
Account Manager
HRServices.io
06.2022 - 10.2022
HR Assistant
HRServices.io
02.2022 - 06.2022
HR Intern
Vivant Advantage
02.2022 - 04.2022
Admin
GSTECH Data and Network Solutions
09.2019 - 01.2023
Customer Service Representative
MVP Marketing and Global Solutions
01.2019 - 08.2019
Senior High School - ABM Strand
AMA Computer Learning Center
Junior High School - undefined
Antonio C. Esguerra Memorial National High School
Elementary School - undefined
Sitio Tapayan Elementary School
BSBA - Human Resource Development Management
Rizal Technological University