ARRIANE A. PARADERO
Manila
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
8
8
years of professional experience
Work History
Team Leader
CURATED INC.
08.2023 - Current
- Supervise and guide the team to meet and exceed key performance metrics, including average handling time, quality assurance, and close rate goals
- Ensure the timely and accurate processing of orders while effectively handling customer inquiries and resolving escalations
- Involves conducting regular performance reviews, providing constructive feedback, and implementing strategies to drive continuous improvement
- Collaborate with cross-functional teams to streamline processes and align operations with business objectives
- Lead training and mentoring programs to support team member development and oversee new hire onboarding, fostering a positive and results-driven work environment
- Achieved team goals of 90% and above quality assurance score
- Achieved team goals of 80% and above close rate
- Maintain the desirable picked up tickets per day
Fulfillment Associate
CURATED INC.
10.2022 - 07.2023
- Achieve minimum picked up tickets goal of 40 per day
- Ensured accurate and efficient order processing, managed customer inquiries, and resolved issues to maintain high satisfaction levels
- Adhered to quality standards, met performance metrics, and collaborated with teams to streamline workflows, contributing to seamless operations and exceptional service delivery
Shift Manager
SHAKEY'S PIZZA ASIA VENTURE INC
09.2016 - 10.2022
- Led teams to deliver exceptional service and maintain operational efficiency
- Spearheaded marketing drives to increase sales, optimized inventory management, and conducted P&L analysis to maximize profitability
- Strong leadership, strategic decision-making, and a results-driven approach to achieving operational and financial objectives
- Achieved sales target for bulk orders yearly with 101% attainment
Education
BSBA - Human Resource and Operation Management
Pamantasan Ng Lungsod Ng Maynila
Manila, Philippines01.2013
Skills
- Team Leadership & Performance Management
- Marketing Campaign Execution
- Inventory Optimization & Control
- P&L Analysis & Profitability Improvement
- Customer Service Excellence
- Platform Navigation & Process Streamlining
- Strategic Decision-Making
- Training & Development Programs
- Cross-Functional Collaboration
- Data Analysis & Operational Insights
Timeline
Team Leader
CURATED INC.
08.2023 - Current
Fulfillment Associate
CURATED INC.
10.2022 - 07.2023
Shift Manager
SHAKEY'S PIZZA ASIA VENTURE INC
09.2016 - 10.2022
BSBA - Human Resource and Operation Management
Pamantasan Ng Lungsod Ng Maynila
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