Microsoft Office Suit
Aron Miguel Del Rosario
Customer Service Supervisor
Kawit, Province Of Cavite
Summary
Experienced customer service professional with a focus on fostering teamwork and delivering impactful results. Proficient in conflict resolution, effective communication, and optimizing team performance. Known for reliability and adaptability in fast-paced settings, consistently ensuring smooth operations and high customer satisfaction levels. Ready to take on leadership roles and provide unwavering support to drive team success beyond set objectives.
Overview
7
7
years of professional experience
Work History
Sales Administrative Support
High Rise Financial
2025.02 - 2025.10
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Microsoft Teams meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
Team Manager
Alorica Telecommunication Inc.
2022.09 - 2025.02
- Held consistent individual sessions to enhance performance.
- Addressed conflicts and challenges through root cause analysis.
- Optimized methods for accessing and managing datasets effectively.
- Partnered with stakeholders to design actionable plans aligned with short-term and long-term goals.
- Encouraged and tracked advancements for optimal team effectiveness.
- Spearheaded a comprehensive coaching program for a team of 15 agents, resulting in a 30% increase in KPIs and elevating overall customer satisfaction scores to an impressive 95% within six months.
Customer Service Rep
Alorica Telecommunication Inc.
2021.09 - 2022.09
- Maintained customer retention by assisting with order management, billing, prior authorization, and medication coverage, while ensuring HIPAA compliance.
- Exceeded customer expectations by delivering outstanding service.
- Responded to consumer requests using both voice and digital communication channels.
- Analyzed potential solutions to meet diverse requirements and enhance assistance effectiveness.
- Coordinated and streamlined order management systems.
- Managed correspondence through efficient email handling.
Service Crew
Jollibee Fastfood Corp.
2019.01 - 2021.04
- Maintained exemplary service standards in a high-paced food environment.
- Executed proper techniques for safe food preparation and handling.
- Coordinated customer transactions.
- Performed detailed accounting and auditing tasks.
- Ensured adherence to health and safety standards consistently.
Education
Bachelor of Science - Computer Engineering
Southern Philippines Institute of Science And Technology
Imus, Philippines2022-05
High School Diploma -
Southern Philippines Institute of Science And Technology
Imus, Province Of Cavite, Philippines 2001.04 -
Skills
Customer Service
Customer Retention
HIPAA Compliance
Data management
Data mining and analysis
HR level Interview and validation
Leadership
Decision making
Communication
Problem-solving
Complaint resolution
Customer relations
Accomplishments
- 09/24, Top Team Manager CSAT and Scorecard performer for overall site
- 11/24, Top Team Manager Scorecard Performer for overall site
- 01/23, Top Team Manager Performer via Scorecard for overall site
Software
Google Workspace
Graphic Design
Data Analysis
Timeline
Sales Administrative Support
High Rise Financial
2025.02 - 2025.10
Team Manager
Alorica Telecommunication Inc.
2022.09 - 2025.02
Customer Service Rep
Alorica Telecommunication Inc.
2021.09 - 2022.09
Service Crew
Jollibee Fastfood Corp.
2019.01 - 2021.04
High School Diploma -
Southern Philippines Institute of Science And Technology
2001.04 -
Bachelor of Science - Computer Engineering
Southern Philippines Institute of Science And Technology