Aron Orroz
Mandaluyong City, Metro Manila,00
Summary
Accomplished Customer Service Representative and Travel Consultant with a proven track record. Excelled in resolving high-stress situations, enhancing customer loyalty through exceptional service, and mastering travel documentation. Demonstrates strong communication skills and adaptability, ensuring seamless travel experiences and fostering long-term client relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Teleperformance Center Ayala
05.2019 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
International Travel Consultant
EXL Service
06.2021 - 08.2022
- Provide solutions to travel-related problems clients may experience
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Researched most efficient and cost effective ways to travel intercontinentally and shared findings in company newsletter.
- Provided exceptional customer service by addressing client concerns promptly and offering alternative solutions when needed.
Travel Consultant
FROSCH
08.2022 - 02.2023
- Organized trips for individual, family and business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Corporate Travel Consultant
ATPI
02.2023 - Current
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of airline rules and procedures.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Booked tickets for air, rail, and ground transportation.
- Coordinated special requests from clients such as meeting room bookings or event tickets procurement, delivering comprehensive support beyond standard itineraries.
Education
Bachelor of Science - Office Administration
Northwest Samar State University
Calbayog City, Province Of Samar, Philippines05-2018
Skills
- Strong Communication Skills
- Exceptional customer service
- Sales and Upselling
- Travel Documentation Expertise
- Airline reservation systems proficiency
- Administrative tasks
- Travel Arrangements
- Multitasking Abilities
- Adaptability and Flexibility
- Microsoft Office
- Reliability
Timeline
Corporate Travel Consultant
ATPI
02.2023 - Current
Travel Consultant
FROSCH
08.2022 - 02.2023
International Travel Consultant
EXL Service
06.2021 - 08.2022
Customer Service Representative
Teleperformance Center Ayala
05.2019 - 03.2021
Bachelor of Science - Office Administration
Northwest Samar State University
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