Summary
Overview
Work History
Education
Skills
Timeline
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Aron Mercado

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Thumbtack Inc., USA
USA (Remote)
03.2024 - 05.2026
  • Resolved customer inquiries through multiple channels, ensuring high satisfaction and retention rates.
  • Collaborated with cross-functional teams to address complex customer issues, driving effective solutions.

CUSTOMER SERVICE REPRESENTATIVE

Podium Corp. Inc., USA
USA
03.2023 - 10.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

CUSTOMER SERVICE REPRESENTATIVE, SOCIAL MEDIA AMBASSADOR, QUALITY ANALYST

TaskUs Inc., Philippines
Philippines
06.2019 - 12.2022
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.

CUSTOMER SERVICE REPRESENTATIVE (CHAT SUPPORT)

Alorica, Philippines
Philippines
02.2019 - 06.2019
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Responded to customer requests for products, services, and company information.

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance, Philippines
Philippines
07.2017 - 02.2019
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Bachelor of Science - Psychology

COLEGIO DE SAN JUAN DE LETRAN
01-2014

High School - undefined

MEYCAUAYAN COLLEGE
01-2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Product knowledge

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Thumbtack Inc., USA
03.2024 - 05.2026

CUSTOMER SERVICE REPRESENTATIVE

Podium Corp. Inc., USA
03.2023 - 10.2023

CUSTOMER SERVICE REPRESENTATIVE, SOCIAL MEDIA AMBASSADOR, QUALITY ANALYST

TaskUs Inc., Philippines
06.2019 - 12.2022

CUSTOMER SERVICE REPRESENTATIVE (CHAT SUPPORT)

Alorica, Philippines
02.2019 - 06.2019

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance, Philippines
07.2017 - 02.2019

High School - undefined

MEYCAUAYAN COLLEGE

Bachelor of Science - Psychology

COLEGIO DE SAN JUAN DE LETRAN
Aron Mercado