ARNULFO LUALHATI
IT Support
Mansalay,OM
Summary
A competent IT specialist with a proven track record of providing IT support. With more than 12 years of extensive experience working in the front-line helping clients and colleagues resolve complex technical IT issues. Possesses excellent client-facing skills, natural problem solving and analytical skills, and the ability to contribute to the development of best practices, procedures, and policies within a company.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
IT SPECIALIST / WEB DEVELOPER
Arnobyte Technology & Web Development Services
Zamboanga City, ZAS
08.2020 - Current
- Well-rounded IT Specialist and Web Developer
- Building websites for business and corporate company
- Create and maintain software documentation
- Create website layout/user interface by using standard HTML/CSS practices
- More than 60+ website build and managed
- Website using WordPress, Shopify, and other CMS platforms
- Write well designed, testable, efficient code by using best software development
- Provide technical support to all clients local and international
- Manage more than 40% clients hosting and domain on cPanel hosting server.
- Provide technical support via phone and email
- Securing system backup and recovery plan for entire computer system
- Provide website support on all clients
- Client email setup and configuration on their mobile devices and computer
- Troubleshooting live website whenever facing issues or technical errors
- Provide website layout and wireframe .
- Troubleshooting hardware and software applications.
- Configuring firewall and secured network connections.
IT ADMINISTRATOR / WEB ADMINISTRATOR
MGT GROUP OF COMPANIES
Dubai, Dubai
11.2017 - 07.2020
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types
- Designed staffing plans for newly opened in Dubai locations, organizing hiring and training scenarios to verify availability of competencies at each facility
- Developed multi-site IT execution strategies, aligning work orders at Dubai locations to effectively align available resources with historical service data
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Reviewed deficiencies based on internal audits and suggested remedies
- Oversaw development and implementation of improvements to support and network operations
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions
IT COORDINATOR / IT SUPPORT
KAF GROUP OF COMPANIES
DUBAI, Dubai
10.2015 - 10.2017
- Managed more than 60 plus computer unit across UAE.
- Oversee development and maintenance of all IT equipment
- Coordinate supplier for new IT projects implementation
- Keeping IT equipment inventory accurate updated records
- Keeping records of supplier’s IT project contracts and agreement
- Perform SLA Service Level Agreement
- Administrating ERP user roles and policy in JDE Edwards 9.2
- Securing system backup and recovery plan for entire computer system
- Keeping entire company network stable and secured connections
- Implementing internet security policy and updates.
- Troubleshoot Computer Desktop, Laptop, Printers, PBX System, and CCTV
- Installing operating system windows 7 / 10 and other software applications
- Administering 2012 R2 Server, and other IT security policy
- Configuring Network; VPN, Wireless equipment, SonicWALL
- Managing Email creation and email distributions
- Providing IT support for entire company department and other external offices.
- Perform wiring and cabling installation for new network infrastructure
IT SUPPORT ENGINEER
ANSAR GROUP OF COMPANY
Doha, Doha
06.2013 - 08.2015
- Responsible for ERP software support Installation and maintenance
- Email management, Configuration and installation
- Troubleshooting computers, upgrading software, hardware installation, data backups and recovery and configuring software systems
- Network infrastructure, Cabling and wirings, Switches and router configurations
- Create and manage standardized desktop images and applications
- Perform operating system installation and updates for Windows and Mac OS
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Complies with all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality products service.
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Explained security measures in simple terminology to help users understand malware and phishing threats
- Configured hardware and granted system permissions to new employees
- Translated complex technical issues into digestible language for non-technical users
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Researched product and issue resolution tactics to address customer concerns
- Monitored systems in operation and quickly troubleshot errors
IT SPECIALIST / ADMINISTRATOR
COREXTREME IT SYSTEM
Zamboanga City, ZAS
04.2012 - 05.2013
- Performed troubleshooting hardware issues
- Assemble computer systems and network server rack
- Repair all kinds of Laptops, Desktops, Printers, Server and Mobile devices
- Setup and configure network like: LAN, WAN, VPN and Remote Server, Servers
- Setup and configure CCTV and Phone system PBX system
- Install Operating System like: Windows 7, XP, Server 2008, Linux and Mac-OS
- Complies with all relevant quality management procedures and controls to guarantee compliance and delivery of high quality products service.
- Configured hardware, devices and software to set up work stations for employees
- Performed server backups and changed and replaced backup tapes daily
- Removed malware, ransomware and other threats from laptops and desktop systems
- Patiently walked individuals through basic troubleshooting tasks
- Patched software and installed new versions to eliminate security problems and protect data
IT INSTRUCTOR / NETWORK ADMINISTRATOR
Universal College Of South And The Pacific
Zamboanga City, ZAS
06.2010 - 04.2012
- Hands On demonstration performing proper procedure of computer dismantling and assembling computer system
- Performing step by step demo how to configure LAN and other network infrastructure
- Live demo teaching how proper diagnosing computer faults
- Providing alternative and direct solution to computer troubles and faults
- Implementing steps by step safety procedures during hands on procedures
- Handles 15 Units theory and project implementation per school semesters
- Thesis consultant and Project implementation adviser
- Administer all facilities and opportunities for students and provide appropriate coaching and guidance for students’ benefits
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems
- Delivered clear, effective feedback to improve quality and efficiency of student-written computer programs
- Facilitated computer lab of 30 Students with computer use and designed appropriate and specialized lesson plans
Education
Bachelors Degree in Computer Science - Information Technology
Western Mindanao State University
Zamboanga City, ZAS 10.2005 - 03.2010
Some College (No Degree) - Computer Systems And Network Technology
AMA Computer Learning Center
Zamboanga City, ZAS 07.2002 - 04.2004
Skills
Website Development- WordPress, Squarespace, Wix, Magento, Shopify, PHP, HTMLDomain Configuration and Hosting cPanel ConfigurationEmail management and configuration for Outlook, ExchangeData Management Cloud base; Dropbox, Google Drive, Amazon, Azure, iCloudOnline support via Remote Desktop, Team Viewer, Google Remote, Any deskServer management and configurationData backup and recovery, Software update, Firewall and Anti-virus securityAdministering Firewall configuration and Internet SecurityTroubleshooting Desktop, Laptop, Printers and other IT peripheralsPrinter Support and configuration; HP, Canon, Epson, BrotherNetwork Infrastructure; LAN, MAN, WAN and Wireless network system
Website support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success usually comes to those who are too busy to be looking for it.
Henry David Thoreau
Timeline
IT SPECIALIST / WEB DEVELOPER
Arnobyte Technology & Web Development Services
08.2020 - Current
IT ADMINISTRATOR / WEB ADMINISTRATOR
MGT GROUP OF COMPANIES
11.2017 - 07.2020
IT COORDINATOR / IT SUPPORT
KAF GROUP OF COMPANIES
10.2015 - 10.2017
IT SUPPORT ENGINEER
ANSAR GROUP OF COMPANY
06.2013 - 08.2015
IT SPECIALIST / ADMINISTRATOR
COREXTREME IT SYSTEM
04.2012 - 05.2013
IT INSTRUCTOR / NETWORK ADMINISTRATOR
Universal College Of South And The Pacific
06.2010 - 04.2012
Bachelors Degree in Computer Science - Information Technology
Western Mindanao State University
10.2005 - 03.2010
Some College (No Degree) - Computer Systems And Network Technology
AMA Computer Learning Center
07.2002 - 04.2004