A competent IT specialist with a proven track record of providing IT support. With more than 12 years of extensive experience working in the front-line helping clients and colleagues resolve complex technical IT issues. Possesses excellent client-facing skills, natural problem solving and analytical skills, and the ability to contribute to the development of best practices, procedures, and policies within a company.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
IT SPECIALIST / WEB DEVELOPER
Arnobyte Technology & Web Development Services
Zamboanga City, ZAS
08.2020 - Current
Well-rounded IT Specialist and Web Developer
Building websites for business and corporate company
Create and maintain software documentation
Create website layout/user interface by using standard HTML/CSS practices
More than 60+ website build and managed
Website using WordPress, Shopify, and other CMS platforms
Write well designed, testable, efficient code by using best software development
Provide technical support to all clients local and international
Manage more than 40% clients hosting and domain on cPanel hosting server.
Provide technical support via phone and email
Securing system backup and recovery plan for entire computer system
Provide website support on all clients
Client email setup and configuration on their mobile devices and computer
Troubleshooting live website whenever facing issues or technical errors
Provide website layout and wireframe .
Troubleshooting hardware and software applications.
Configuring firewall and secured network connections.
IT ADMINISTRATOR / WEB ADMINISTRATOR
MGT GROUP OF COMPANIES
Dubai, Dubai
11.2017 - 07.2020
Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types
Designed staffing plans for newly opened in Dubai locations, organizing hiring and training scenarios to verify availability of competencies at each facility
Developed multi-site IT execution strategies, aligning work orders at Dubai locations to effectively align available resources with historical service data
Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types
Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending
Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
Reviewed deficiencies based on internal audits and suggested remedies
Oversaw development and implementation of improvements to support and network operations
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions
IT COORDINATOR / IT SUPPORT
KAF GROUP OF COMPANIES
DUBAI, Dubai
10.2015 - 10.2017
Managed more than 60 plus computer unit across UAE.
Oversee development and maintenance of all IT equipment
Coordinate supplier for new IT projects implementation
Keeping IT equipment inventory accurate updated records
Keeping records of supplier’s IT project contracts and agreement
Perform SLA Service Level Agreement
Administrating ERP user roles and policy in JDE Edwards 9.2
Securing system backup and recovery plan for entire computer system
Keeping entire company network stable and secured connections
Implementing internet security policy and updates.
Troubleshoot Computer Desktop, Laptop, Printers, PBX System, and CCTV
Installing operating system windows 7 / 10 and other software applications
Administering 2012 R2 Server, and other IT security policy
Front Office Administrative Assistant at Deepsouth Technology -Web & App Development AgencyFront Office Administrative Assistant at Deepsouth Technology -Web & App Development Agency