Arnold Torralba
PRODUCTION | SALES | MARKETING | CUSTOMER SERVICE
Tagbilaran, Bohol
Summary
Knowledgeable, with strong background managing wide range of business operations. Adept at developing and implementing new strategies with strong understanding of industry landscape. Motivated self-starter quickly adapts to changing environments and manages multiple tasks simultaneously.
Overview
10
10
years of professional experience
Work History
Artist Relations Manager
Freelance
Tagbilaran
06.2020 - Current
- Managed budgets and resources effectively to maximize return on investment for all artist-related expenses.
- Collaborated with cross-functional teams to create cohesive branding, marketing materials, and promotional campaigns for each artist.
- Played a key role in artist retention by delivering exceptional support, anticipating needs, and consistently exceeding expectations.
- Negotiated lucrative contracts for artists, ensuring fair compensation and mutually beneficial terms.
Customer Service Representative
IBEX Global
Tagbilaran
07.2020 - 05.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Operations Manager
Nick Automatic Clothing Co.
Marikina
11.2015 - 05.2019
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Education
Finished 2nd Year Course - Information Technology
Informatics Computer Institute
Tagbilaran, Bohol, Philippines 04.2001 -
Skills
- Client management
- Sales experience
- Talent scouting
- Creative direction
- Merchandising strategy
- Customer service
- Multitasking
- Promotions coordination
- Creative thinking
- Decision-making
- Logistics management
- Strategic planning
Trip to the beach
During my recent trip to the beach, I found myself challenged by the strong currents while swimming, but I persevered and successfully navigated them. This experience taught me the importance of staying focused and adapting to changing circumstances, skills that I believe are transferable to my work as well. The time spent relaxing on the beach also allowed me to de-stress and recharge, which I found incredibly beneficial for my mental well-being and focus.
Timeline
Customer Service Representative
IBEX Global
07.2020 - 05.2025
Artist Relations Manager
Freelance
06.2020 - Current
Operations Manager
Nick Automatic Clothing Co.
11.2015 - 05.2019
Finished 2nd Year Course - Information Technology
Informatics Computer Institute
04.2001 -
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