Arnold E. Lim
Sales Expert, Team Leader, Customer Service Rep
Sibulan
Summary
Results-driven Sales Associate with a strong background in customer service and sales. Proven ability to drive revenue growth and enhance the buying experience through effective merchandise recommendations. Recognized for outstanding sales performance and delivering exceptional customer service. Experienced in administrative support, data entry, and office management, contributing to overall operational efficiency.
Overview
16
16
years of professional experience
Work History
Care Coordinator
Aging Care at A Place for Mom (APFM)
11.2024 - 05.2026
- Conducted outbound calls to families seeking caregiver support, explaining service benefits and pricing structures to potential clients, and highlighting partnerships with multiple agencies to expand care options. Assisted families with senior living facility placements based on individual needs, ensuring receipt of optimal care options tailored to their requirements.
- Handled inbound inquiries through initial focus on immediate concerns, subsequently offering tailored care solutions including caregiver services and senior living placements
Customer Service Team Leader
HelloTech Inc.
10.2020 - 10.2024
- Led customer service team to enhance service quality and efficiency.
- Developed training programs to improve staff performance and product knowledge.
- Implemented feedback mechanisms to address customer concerns proactively.
- Analyzed customer interactions to identify trends and areas for improvement.
- Utilized CRM systems for tracking performance metrics and reporting outcomes effectively.
Real Estate Specialist
Spark Real Estate
08.2019 - 10.2020
- Executed outbound strategies targeting cold leads, assessed client interest, evaluated offers for qualification, and engaged with prospective buyers to streamline property purchase processes.
- Coordinated property showings and open houses to facilitate operations and improve client experience.
SME Team Leader
Teletech Dumaguete
05.2017 - 08.2019
- Implemented skill-building initiatives to enhance team capability in delivering effective customer support through regular coaching and feedback sessions.
- Streamlined processes to enhance operational efficiency and decrease turnaround times.
Customer Service Representative
Teletech Dumaguete
10.2016 - 04.2017
- Assisted healthcare providers and teams with professionalism and empathy, resolving complaints to uphold trust and satisfaction while facilitating clear communication among doctors, hospital facilities, and secretaries.
- Handled numerous inbound calls efficiently during peak hours.
Quality Analyst
Qualfon Dumaguete Phils.
01.2015 - 08.2016
- Reviewed inbound and outbound calls and email interactions to assess associates' technical accuracy, customer service quality, and compliance with company and client policies.
- Conducted root cause analysis for defects, driving continuous improvement in development cycles.
- Analyzed quality and performance data to inform operational decisions and enhance overall service delivery.
Customer Service Representative
Qualfon Dumaguete Phils.
07.2010 - 01.2015
- Executive Resolutions Department: Handled managerial escalations by addressing customer calls to achieve one-time resolutions. Resolved high-priority issues effectively, serving as final escalation point for customer inquiries.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Facilitating customer support by delivering helpful information, addressing inquiries, resolving complaints, troubleshooting phones, ensuring customer satisfaction, and offering professional assistance.
- Blog Management Group: Supported customers through various channels including social media, chat lines, and email. Engaged with clients off the phone via Facebook, Instagram, Twitter, and blog forums. Utilized client chat line for real-time assistance and problem resolution. Maintained active communication across platforms to foster customer relationships.
Education
Bachelor of Science - Business Administration (HRDM)
Negros Oriental State University
Dumaguete City04-2016
Bachelor of Science - Hotel and Restaurant Services
STI Dumaguete
Dumaguete City 05.2001 -
High School -
Negros Oriental High School
Dumaguete City01-2009
Elementary -
City Central Elementary School
Dumaguete, Province Of Negros Oriental, Philippines01-2005
Skills
Self-motivation
Communication skills
Teamwork
Leadership
Timeline
Care Coordinator
Aging Care at A Place for Mom (APFM)
11.2024 - 05.2026
Customer Service Team Leader
HelloTech Inc.
10.2020 - 10.2024
Real Estate Specialist
Spark Real Estate
08.2019 - 10.2020
SME Team Leader
Teletech Dumaguete
05.2017 - 08.2019
Customer Service Representative
Teletech Dumaguete
10.2016 - 04.2017
Quality Analyst
Qualfon Dumaguete Phils.
01.2015 - 08.2016
Customer Service Representative
Qualfon Dumaguete Phils.
07.2010 - 01.2015
Bachelor of Science - Hotel and Restaurant Services
STI Dumaguete
05.2001 -
Bachelor of Science - Business Administration (HRDM)
Negros Oriental State University
High School -
Negros Oriental High School
Elementary -
City Central Elementary School