Arnold Baldazano
Bislig
Summary
After years of driving results within the BPO industry, I am bringing my corporate operational expertise directly to you. I specialize in high-stakes Customer Service and Sales, having represented major Telecommunications providers in both the US and UK markets.
I am highly skilled in handling high-volume interactions while maintaining customer satisfaction and meeting performance targets. I am also proficient in using CRM tools to manage customer data, track cases, and streamline workflows efficiently.
Overview
4
4
years of professional experience
Work History
Inbound Sales Representative
Accenture
02.2024 - 11.2025
- Engaged customers through active listening to identify needs and deliver tailored solutions.
- Utilized CRM software to track interactions and manage leads effectively.
- Collaborated with team members to refine sales strategies and improve conversion rates.
- Conducted product demonstrations, enhancing customer understanding and interest in offerings.
- Managed over 30 calls per day.
Account Associate II
VXI DVSM Global Holdings
02.2022 - 10.2023
- I worked with Direct TV and AT&T.
- Managed client accounts, ensuring accurate information and timely updates.
- Coordinated communication between departments to enhance service delivery.
- Conducted regular account reviews, identifying opportunities for improvement and implementing necessary changes.
- Reduced client attrition by proactively addressing potential issues and providing exceptional service.
- Managed over 30 calls per day.
Sales Representative
Topdial Inc.
06.2021 - 11.2021
- Worked as an Outbound Sales Representative by generating some leads for Solar Panel Installations.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managed over 50 calls per day.
Education
Bachelor of Science - Management Accounting
University of Cebu - Main Campus
Cebu City12.2020
JH - SHS - Accountancy Business and Management
Saint Vincent de Paul Diocesan College
Bislig City, Surigao del Sur03.2018
No Degree - Primary Level
Mangagoy Hilltop Elementary School
Bislig City, Surigao del Sur03.2012
Skills
- Inbound sales
- Email communication
- Lead qualification
- Inbound call management
- Cold calling
- CRM software
- Lead generation
- Closing skills
- Team Player
- Adaptable
- Customer service
- Call center experience
- Technical support
- Complaint handling
- Sales expertise
- Payment processing
Timeline
Inbound Sales Representative
Accenture
02.2024 - 11.2025
Account Associate II
VXI DVSM Global Holdings
02.2022 - 10.2023
Sales Representative
Topdial Inc.
06.2021 - 11.2021
JH - SHS - Accountancy Business and Management
Saint Vincent de Paul Diocesan College
Bachelor of Science - Management Accounting
University of Cebu - Main Campus
No Degree - Primary Level
Mangagoy Hilltop Elementary School
References
- Angelo Ermoso, 09152380673, Accenture, Cebu City - IT Park Filinvest Cyberzone
- Kyla Marie Adolfo, 09154509434, Accenture, Cebu City - IT Park Filinvest Cyberzone
- TL Sammy, Uy, 09238322123, VXI Global Holdings - DVSM
- Randy, Alcuberez, 09207422167, VXI Global Holdings - DVSM
- Shella Mae, Alfornon, 09272163849, Topdial Incorporated
- Michaella, Osorio, 09662373687, Topdial Incorporated