Arnold Balcena
Salesman
Naga City
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Skilled in building rapport and problem-solving, consistently exceeded sales targets. Expert in stock control and customer service, achieving significant repeat business and referrals.
Overview
6
6
years of professional experience
Work History
Retail Sales Assistant
FMFTC Inc.
08.2023 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Increased sales by providing exceptional customer service and product knowledge.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Boosted add-on sales through suggestive selling techniques and product recommendations.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
Call Center Agent, Inbound Sales
Cyber City Teleservices (Phils.), Inc.-Davao
05.2021 - 05.2022
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Assisted customers with order placement, ensuring accurate and timely delivery of products or services.
- Increased customer satisfaction by efficiently handling inbound calls and addressing customer inquiries.
- Contributed to achieving departmental goals by consistently meeting individual performance metrics.
- Exceeded monthly sales targets through persuasive communication skills and product knowledge.
- Participated in ongoing training programs to enhance product knowledge and stay current on industry trends or changes in policies and procedures.
- Utilized CRM software to track customer interactions, streamlining the sales process for improved productivity.
- Efficiently managed a high volume of calls while maintaining composure under pressure.
- Boosted sales revenue by effectively promoting products and services to potential customers.
Route Salesman
Emperador Distillers Inc.
01.2019 - 12.2019
- Collaborated with team members to streamline processes, resulting in a more efficient workflow.
- Monitored competitor activity within assigned territory to maintain competitive edge.
- Strengthened client relationships with regular communication and attentive customer support.
- Boosted sales through the promotion of new products to existing and potential customers.
- Developed rapport with customers through friendly interactions and consistent reliability in service.
- Resolved customer complaints professionally and efficiently, ensuring continued client satisfaction.
- Demonstrated adaptability by adjusting routes or schedules as needed due to unforeseen circumstances or changes in priorities.
- Achieved route efficiency by optimizing delivery schedules.
- Analyzed sales data to identify trends and develop strategies for increased growth within territory.
- Conducted market research to identify new business opportunities within assigned territory.
- Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Maintained accurate inventory records, ensuring timely product replenishment for customer needs.
- Ensured compliance with company policies and procedures at all times during daily operations.
Education
BS in Business Administration - Major in Cooperative
Camarines Norte State College
Daet, Province Of Camarines Norte, Philippines 04.2001 -
Skills
Punctuality
Goal oriented
Building rapport
Stock control
Customer service
Teamwork
Problem-solving
Teamwork and collaboration
Timeline
Retail Sales Assistant
FMFTC Inc.
08.2023 - Current
Call Center Agent, Inbound Sales
Cyber City Teleservices (Phils.), Inc.-Davao
05.2021 - 05.2022
Route Salesman
Emperador Distillers Inc.
01.2019 - 12.2019
BS in Business Administration - Major in Cooperative
Camarines Norte State College
04.2001 -