Summary
Overview
Work History
Education
Skills
Timeline
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Arnie Paz

Arnie Paz

Antipolo City

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

17
17
years of professional experience

Work History

IT Administrator

L3 Global Ventures Inc.
04.2018 - Current
  • Managed and maintained [Cisco Switches, Firewall Fortigate, and VoIPs]. Successfully implemented [network upgrades, network security enhancements, system optimizations].
  • Provided expert-level support for network infrastructure, including troubleshooting connectivity issues, configuring routers and switches, and managing network security.
  • Create user accounts, manage permissions and provided advanced technical support for (Office365, RingCentral, Vonage, Zoho CRM, Intelogos and other windows applications.)
  • Troubleshoot common computer issues: identify and fix problems like slow performance, connectivity issues, software errors, and hardware malfunctions.
  • Install and configure software.
  • Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.

Technical Support Engineer Level 2

ActionLab IT Services
12.2014 - 04.2018
  • Resolved over 90% of escalated Level 1 support tickets, reducing average resolution time by 15%. Successfully diagnosed and resolved complex issues related to [network connectivity and application malfunctions, server errors].
  • Effectively diagnosed and resolved critical production issues, minimizing downtime and ensuring business continuity.
  • Implemented [temporary workarounds, emergency patches, system restorations].

IT Support Specialist

ModernTech Computer System Inc.
11.2011 - 12.2014
  • Provided first and second-level technical support to end-users, resolving hardware and software issues via phone, email, and in-person assistance.
  • Assisted with the setup and configuration of new computer systems and peripherals for new hires and existing employees.
  • Maintained a positive and professional attitude, even in challenging situations.
  • Installed, configured, and maintained computer hardware and software, ensuring optimal performance and functionality.
  • Provided training and support to end-users on new software and hardware.

Technical Team Lead

IBM Solution Delivery Inc.
04.2011 - 09.2011
  • Provided technical leadership and expertise on major projects, ensuring successful completion within budget and on schedule.
  • Successfully implemented [RCBC finacle software].
  • Developed and implemented best practices for troubleshooting and problem-solving.
  • Provided regular updates to management on project progress and status.

LAN / Lab Facilitator

AMA Computer Learning Center
06.2009 - 04.2011
  • Coordinated and managed laboratory projects and experiments.
  • Provided support and guidance to junior lab staff.
  • Responsible for monitoring, troubleshooting and maintaining the conditions of computers in the Computer Laboratory and other Departments using computers: assisting students for their computer time request, giving support to seminar conductors that require the use of computers from Computer Laboratory, and monitoring Local Area Network performance for every user's station.

Computer Head Technician

PC Republic
10.2008 - 06.2009
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.

Education

Bachelor of Science - Information Technology

Institute of Creative Computer Technology
Cainta, Province Of Rizal, Philippines
12-2023

Skills

  • Data management
  • Configuration management
  • Capacity planning
  • Network administration
  • Hardware troubleshooting
  • Remote support
  • Hardware installation
  • System updates

Timeline

IT Administrator

L3 Global Ventures Inc.
04.2018 - Current

Technical Support Engineer Level 2

ActionLab IT Services
12.2014 - 04.2018

IT Support Specialist

ModernTech Computer System Inc.
11.2011 - 12.2014

Technical Team Lead

IBM Solution Delivery Inc.
04.2011 - 09.2011

LAN / Lab Facilitator

AMA Computer Learning Center
06.2009 - 04.2011

Computer Head Technician

PC Republic
10.2008 - 06.2009

Bachelor of Science - Information Technology

Institute of Creative Computer Technology

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Arnie Paz